Dallas - Operations Associate at Alto – Dallas, Texas

About Alto

Alto is building the mobility and fleet management platform of the future. Since 2019, Alto has been redefining the rideshare experience for drivers and passengers alike. Unlike traditional gig-based platforms, Alto drivers are W-2 employees and drive a company-owned fleet of luxury EVs, which unlocks a level of safety, consistency, and hospitality that is unmatched in the industry. Using this model, Alto is building the capabilities to support an autonomous future. Alto is currently driving on the Alto app in Dallas and Houston, and in partnership with Uber in Los Angeles and Miami, with ambitions for nationwide expansion. For more information, visit www.ridealto.com

Position Overview:

The Operations Associate is a key frontline leader responsible for keeping day-to-day operations running smoothly while delivering an exceptional experience for our driver team. This role is ideal for a high-potential, action-oriented individual who is ready to take ownership of local execution, solve problems in real time, and grow into a future leader.

Youll support driver operations, staffing, onboarding, and on-the-ground coordinationserving as a key resource at the Ops Center and a partner to the Operations Manager. Success in this role looks like stepping up when things break, running toward challenges, and constantly looking for ways to improve how we operate.

If youre a servant-leader who thrives in fast-paced environments, learns quickly, and is eager to grow, this is your launchpad into operations leadership at Alto.

This role is 100% onsite in Dallas, TX with variable hours, including some nights and weekends.

What Youll Do:

• Own daily operations on the ground: Keep the Ops Center running smoothly and step in wherever needed to get the job done.

• Support our driver team: Act as a go-to-resource for our W-2 employee drivers, resolving issues in real-time, anticipating roadblocks, and always looking for ways to improve the employee experience.

• Coach, develop, and mentor team members: Provide guidance and support to our Drivers, Leads, and Service Agents.

• Track and respond to key performance metrics: Monitor KPIs like staffing, attendance, daily targets. When something is off-track, take initiative to proactively address it.

• Identify and fix inefficiencies: From broken processes to missed opportunities, spot whats not working and take initiative to improve it.

• Lead depot-specific projects: Take end-to-end ownership of projects that stretch your leadership and problem-solving skills.

• Collaborate cross-functionally: Partner closely with Operations leaders, HR, and the Experience Team to drive business outcomes.

• Set the tone on the floor: Exemplify strong leadership, communicate clearly, and hold the team accountable to the highest standard.

• Thrive in ambiguity: When plans shift (which they will!), maintain composure, assess the situation, adjust quickly, and keep operations moving forward.

• See this role as a launchpad: Be hungry to grow, open to feedback, and ready to take stretch opportunities. Were investing in future leaders, and youre one of them.

What You Bring to the Table:

• Bachelors degree in Business Admin, Supply Chain, Logistics, Engineering, or a related field.

• 13 years of professional experience, ideally in a fast-paced, high-accountability environment.

• A proactive, problem-solving mindset. You dont just flag issues, you dig into the why and bring forward thoughtful, actionable solutions.

• Grit and composure under pressure.

• Clear, confident communication skills, both written and verbal.

• Natural leadership instincts.

• Demonstrate a proactive approach and a strong sense of ownership you take responsibility for results, follow through, and dont wait for permission to lead.

• Builder mentality.

• A growth mindset: you're coachable, hungry to learn, and view feedback as fuel.

• A deep care for doing great work and taking pride in the details you raise the bar for yourself and others.

• Flexibility to work on-site and adapt to the needs of a dynamic operation nights, weekends, and surprises included.

Perks of the Ride:

• Competitive base salary and bonus in a high-growth startup

• Medical, dental and vision insurance

• 401k with company match

• Free Alto membership and monthly credit to ride with Alto

• Unlimited PTO

• Opportunity for growth and career advancement within the organization.

The above statements describe what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Alto is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.