Sr. ML Ops Engineer at Alaffia – New York, New York

About Alaffia & Our MissionEvery year, U.S. health plans lose billions to improper payments and administrative waste. That wasted spending ultimately trickles down across the healthcare ecosystem, driving up costs for plans, providers, and patients alike. We’re here to change that paradigm.

Alaffia is a new kind of claims operations partner for health plans. Using expert clinicians and transparent AI, we deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. With Alaffia, health plans can cut wasted spending more effectively than ever — and provide their members the most affordable care.

We’re a high-growth, venture-backed Series B healthtech startup based in NYC and are actively scaling our company. Join us in helping to build a healthcare system that works better for everyone.

*This position requires current authorization to work in the United States. Unfortunately, we are not in a position to sponsor work visas at this time.

About the Role & What You'll Be DoingAlaffia is a healthcare AI startup revolutionizing health and data automation. Our AI-driven platform leverages state-of-the-art generative AI and machine learning technologies to enhance accuracy, efficiency, and compliance in medical billing and auditing. As we scale, we are seeking a Senior AI Ops Engineer to build the cutting-edge AI solutions, drive innovation, and shape the future of healthcare automation.

At Alaffia, AI is at the core of our mission. We are seeking an experienced engineer who is passionate about deploying scalable, safe, and regulatory-compliant AI-driven systems. Our AI technology powers intelligent automation for medical billing, ensuring accuracy and operational efficiency. We seek someone who thrives on building large-scale AI systems that enhance workflow efficiency, while also prioritizing all the necessary safety guardrails for responsible AI. You will have the opportunity to orchestrate various AI agents with an optimized system design that integrates AI platforms, data storage, and human-in-the-loop feedback. In this role, you’ll be shaping the future of AI-driven healthcare automation while tackling some of the most significant challenges in AI deployment and monitoring.

Your ResponsibilitiesDeploy NLP, OCR, and multi-modal AI products on secure cloud environments.

Design AI system, focusing on pipeline architecture and tooling to ensure scalability, observability, performance, latency and fault tolerance requirements

Design data schema and develop ETL processes to integrate data and human annotation with AI model tuning and benchmarking pipelines.

Create best practices for data and AI experiment management

Write highly robust, scalable code that is flexible, reusable, and adaptable to evolving requirements.

Ensure high code quality through rigorous code review processes and foster a collaborative engineering culture.

Build and leverage AI tools to improve developer efficiency and alignment across teams.

Proactively identify, resolve, and mitigate technical risks before deployments and releases.

What We're Looking For8+ years of technical experience, with at least 4+ years in a dedicated software engineering role

Strong background in data modeling, versioning, and storage for AI data and annotation

Recent development experience of scalable enterprise AI products

Proficient in multiple AI frameworks, for example, MLFLow, LangChain, LangFuse, CrewAI, Weights & Bias

Firm understanding of AI software development and quality assurance procedures

Working knowledge and design skills across a wide array of databases

Experience with AI experiment tracking, monitoring, and comparison

Demonstrated ability to stay up to date with the latest AI methodologies and systems.

Exceptional problem-solving skills and the ability to work in a fast-paced, evolving environment.

Excellent communication and collaboration skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

Our CultureAlaffia was born out of our founders’ personal connection to the inefficiency of the U.S. healthcare system. We are deeply mission-driven, with an abiding belief that technology can help create a better future for everyone — and we’re looking for others who share our passion for change to join the team.

What Else Do You Get?Competitive compensation package

Medical, Dental and Vision benefits

Flexible, paid vacation policy

Work in a flat organizational structure — direct access to Leadership