Experience & Engagement Programs Intern at Port Of Everett – Everett, Washington

POSITION TITLE: Experience & Engagement Programs Intern

DEPARTMENT or DIVISION: Business Development and Tourism

APPOINTMENT INFORMATION: Full-Time, non-exempt, hourly Intern (hours will vary, will include evenings and weekends)

ABOUT THE PORT OF EVERETT

The Port of Everett, located on Port Gardner Bay at the mouth of the Snohomish River, was formed by the citizens of Everett in 1918 to create economic opportunities and protect the waterfront for the community. The Port has a long history of providing marine-related services and appropriate public access to the waterfront. The Port strives to bring quality jobs, business, and tourism opportunities to its local and surrounding communities, and is committed to enhancing, restoring and preserving the overall environmental health of our waterfront through environmental remediation, pollution prevention and resiliency planning.

The Port of Everett operates three lines of business: 1) international shipping terminals; 2) marina facilities; and 3) real estate development. The Port operates eight shipping berths situated on approximately 125 acres of land, and specializes in handling high-value, conventional and over dimensional cargoes in support of the aerospace, military, construction, manufacturing, agriculture, energy and forest products industries.

The Port of Everett runs the largest public marina on the West Coast with more than 2,300 recreational boating slips and a 13-lane public boat launch facility. On the real estate side, the Port owns 3,800 acres of property, including Jetty Island, and works to return environmentally damaged property to productive use, restoring economic prosperity to the waterfront. The Port’s properties also provide numerous public access and recreational opportunities for area residents and visitors to enjoy, supporting a vibrant, livable and balanced waterfront that generates economic and recreational opportunities. Through its operations, the Port supports nearly 40,000 jobs and contributes $433 million to state and local taxes.

JOB SUMMARY

The Experience & Engagement Programs Intern plays a key role in creating welcoming, memorable, and high-quality experiences for visitors and customers at the Port of Everett. This position supports daily visitor engagement, serves as a brand ambassador, and helps ensure that visitors receive accurate, friendly, and helpful information about our programs, services, and the region. The intern will assist with tourism-related activities, provide on-site support during events, and contribute to the coordination and delivery of select visitor programs.

ESSENTIAL FUNCTIONS

Visitor Shuttle Program

• Coordinate and execute the Port’s Waterfront Place Shuttle Program
• Assist in training seasonal shuttle drivers
• Collect feedback from visitors, participants and shuttle drivers to help evaluate program effectiveness and identify opportunities for improvement
• Support the scheduling process by organizing staff availability, confirming coverage and maintaining accurate records with advisement from Management
• Serve as a shuttle driver when operational needs require

Visitor Experience & Tourism

• Serve as a positive and professional brand ambassador, ensuring all visitors feel welcomed, informed, and engaged
• Collaborate with team members across departments to support cross functional projects that enhance community engagement and visitor growth satisfaction
• Maintain organized records, materials, and supplies related to visitor experience, events, and engagement programs
• Help implement and support waterfront activations that create a welcoming and memorable visitor experience
• Assess operational needs and identify cost efficient approaches that enhance the overall experience of guests participating in on land and in-water activities
• Provide photography support for programs and events
• Assist Communications staff with materials and requests as needed
• Uphold the Port’s values by fostering an inclusive, welcoming, and accessible environment for all visitors

Event Support

• Represent the Port at a variety of community outreach and engagement opportunities, including but not limited to open houses, and booths at community events or booths supporting maritime workforce development
• Provide support and assist in guest engagement for events, activations, and public programs including, but not limited to:

Sail-in Cinema

Harbor Tours

Puget Sounds

Float Find

Jetty Island Days

Everett Fan Zone- 2026 FIFA World Cup

Pop up activations and events

Other special events, including third party event collaborations

Other

• Adhere to all company policies, procedures, employee handbook guidelines, ensuring consistency, fairness, and compliance in daily operations
• Perform other duties and participate in special projects as assigned to support the overall success of Port operations

QUALIFICATIONS

Knowledge, Skills, & Abilities (KSA’s):

The following KSAs ensure we maintain a knowledgeable, capable, and professional workforce aligned with our mission. All employees are expected to:

• Demonstrate expertise specific to their profession and maintain appropriate licensing/certification
• Possess intermediate level personal computer skills and the ability to effectively utilize electronic communication systems
• Display the diplomacy necessary to address sensitive issues or complaints—both public and private
• Possess effective conflict resolution and personal negotiation skills
• Exhibit high ethical standards in the execution of position responsibilities
• Cultivate and contribute to a dynamic, team-oriented work environment by being responsive, timely, respectful and knowledgeable
• Communicate effectively in English, including the ability to read, write, analyze and interpret complex documents and other written material
• Have the ability to make effective and persuasive group presentations
• Have the ability to obtain a Transportation Worker Identification Credential (TWIC)
• Possess a valid driver’s license, and maintain insurability under the Port’s auto insurance plan.
• Respond to evening, night and or weekend concerns/needs as required to fulfill position responsibilities

Required Work Experience:

• Two (2) years of experience working in a customer service role, serving diverse guests, visitors and stakeholders in public-facing environment
• One (1) year of experience working within a public agency, municipal department or similar regulated setting
• At least one (1) year of experience operating a passenger shuttle, van, cart or similar vehicle

Required Knowledge, Skills & Abilities:

• Practical knowledge of compliance, accountability and community-oriented service in a public agency
• A minimum of five (5) years of driving experience
• Practical hands-on experience of marine and maritime industry operations, including relevant terminology, safety practices and waterfront environment

Physical Requirements and Working Conditions:

• Prolonged periods standing and walking
• Able to stoop, kneel, crouch, bend, balance, climb ladders, stretch, push, pull, and move as needed
• Must be able to lift and carry up to 40 pounds
• Able to tolerate a work environment that is moderate to noise
• Able to work outdoors and indoor
• Able to work extended hours in varying weather

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.