Data and Reporting Specialist at Opportunities Industrialization Center of Washingt – Yakima, Washington

OIC of Washington I Job Description

Position: Data and Reporting Specialist

Division: Communications, Data, and Development

Department: Data and Reporting

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. OIC of Washington is an “at will” employer and employment can be terminated at any time for any reason.

Supervised by: Data and Reporting Manager

Positions supervised: 0

FLSA classification: Non-Exempt

Minimum Qualifications: A.A. Degree; (BA degree preferred) in Social Services or related field.

One to Two (1-2) years of experience in data collection, case management and/or customer service

OR Additional years of experience may be considered in lieu of education.

Job Location: Yakima

Salary Range: $20.57 - $26.84

Position Overview:

The Data and Reporting Specialist solicits, collects, analyzes, and reports data to ensure students are enrolled in approved education, training, and support service programs. The Data and Reporting Specialist enters information into the agency database and applicable funding source databases to be used for program reports, funding procurement, community assessments, and strategic planning. This position will assist the Data and Reporting management team in providing training and technical support to all OIC staff.

Essential Duties:

Provide support to the department Coordinator and Manager as needed.

Process information submitted by all programmatic offices in a timely and accurate manner.

Analyze organizational and programmatic data to identify trends and ensure compliance with applicable requirements.

Serve as a secondary resource for information related to applicant eligibility criteria, enrollment procedures, and documentation requirements.

Assist in identifying, developing, and implementing edit checks and data integrity processes.

Enter applicant and participant data promptly and accurately into assigned systems.

Support data relationship management within the records database.

Verify program information on received forms and initiate corrective actions as necessary.

Maintain file integrity and prepare income-eligible files for managerial review.

Assist with processing paperwork, including invoices, status reports, student timesheets, attendance records, purchase authorizations, and staff reports.

Enter and verify data within the Client Management System (CMS).

Collaborate with the accounting department to obtain additional information needed to process participant support service documentation.

Communicate data issues, discrepancies, or concerns to supervisors immediately.

Support regular audits of program files to ensure compliance with funding source guidelines.

Assist with the completion and processing of requisitions for Outreach, Data Management, and Special Initiatives.

Stay current on applicable federal and state program guidelines and requirements.

As needed conduct initial client intake interviews using the agency-wide database system and develop assessments of client needs based on intake interviews, applying advanced practice skills and professional judgment.

Communicate and coordinate client needs and service applications with appropriate program staff, including follow-up to ensure smooth transitions.

Provide clients with timely updates regarding application status through official OIC of WA documentation.

Provide front desk support in answering phones and maintaining daily upkeep of the Resource Room.

Greet members of the public and assist with appointment scheduling.

Assist with processing incoming and outgoing mail.

Perform other related duties as assigned.

Special Knowledge, Skills, and Abilities:

Proven ability to design and implement methods, procedures, and systems required for accurate eligibility determinations.

Exceptional communication skills, including the ability to clearly explain complex processes and terminology to individuals unfamiliar with program requirements, such as interagency staff and potential participants.

Demonstrated expertise in developing processes and strategies to expand and enhance the applicant pool for housing programs.

Strong interpersonal skills with the ability to effectively de-escalate challenging situations.

Comprehensive knowledge of income calculation methods for determining eligibility in low-income programs.

Excellent written, verbal, and reading communication skills.

Ability to prioritize tasks, manage multiple responsibilities, and perform effectively under pressure.

Highly self-motivated, with a strong commitment to confidentiality and ethical standards.

Detail-oriented, with the capacity to review eligibility documentation for extended periods with accuracy and precision.

Willingness and ability to travel as required.

Demonstrated respect and concern for diverse cultures and populations served by OIC.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform essential functions.

Frequently required to stand, walk, sit, talk, hear, reach with hands and arms, use hands and finger to handle or move objects, tools, or controls. Occasionally drive a vehicle in seasonal weather and road conditions. Will occasionally lift up to 10 pounds. Occasionally required to reach, push/pull, and stoop.

Additional Conditions of Employment:

Successfully pass a Criminal History & Background Check. Successfully pass a pre-employment drug test. Valid WA State Driver’s License and proof of insurance if requested.