Experienced Landscape Assistant at Great Outdoors – Ann Arbor, Michigan

Pay Range: $28.00-$32.00 (based on experience)

Position Overview:

We are seeking an experienced Landscape Assistant to support the daily field operations of multiple landscape projects. This role works closely with the Project Manager and field crews to ensure jobs are completed efficiently, safely, and to a high standard of quality. The ideal candidate has hands-on experience in landscape installation and/or maintenance, an understanding of plant material, and the ability to assist with ordering and staging materials for upcoming jobs. Coordinating proactively with clients before, during, and after projects and about servicing their properties while ensuring the highest level of customer service.

• Run Production Meetings, maintenance, snow and landscape
• Participate in Departmental L10’s
• Take handoff from sales and input into LMN jobs and schedules
• Includes but not limited to:
  • Job Schedule
  • Change Orders
  • Budget Management
  • P&L Reporting
  • Assist in Management of Crews
  • Answer Project or Service Related Questions
  • Invoicing and Vendor Management
  • Entering receipts in Accounting Software
  • Change Management

Landscape Department:

• In charge of managing the calendar for the landscape department, coordinating with crews and clients.
• Run production meetings, ensuring smooth communication between HR & finance, operations, sales, and clients.
• Ordering and coordinating materials, equipment, and labor for landscape projects.
• Liaison between the office and clients, providing progress reports, addressing concerns, and ensuring client satisfaction.
• Invoice customers, track P&L, and analyze SPH (Sales per Hour) for landscape projects.
• Create job files and folders and ensure timely completion of paperwork.
• Responsible for proactively notifying clients of work start dates and ordering and staging materials for projects.
• Track and update Project Tracker Sheet
• Scheduling all jobs.
• Collect data from crews via 4 at 4 app to help schedule the next work day.
• Communicating with clients on job schedule and milestones
• Hand-off of any install clients to the Maintenance Department
• After projects are completed, sending out Care Sheets and warranty information so clients know how to take care of their new plants and materials.
• Backup on phones for incoming calls.
• Assist in payroll for landscape team by validating hours for Payroll Department

SNOW REMOVAL

• Assist in creating job files to ensure all details are available to crew, OPS staff and Office.
• Scheduling and routing of all snow removal teams daily
• Responsible for proactively notifying clients of work start dates, delays, issues
  • Including but not limited to, text notifications, email blasts and individual phone calls/emails
• Collect data from crews to make sure all clients have been serviced completely
• Assist Finance and OPS team in invoicing for snow removal
• Assist in scheduling after snow clean up, projects, and shop work with the daytime manager.
• Assist in payroll for Snow Removal by validating hours for Payroll Department

Qualifications:
• Prior landscape installation or maintenance experience required (1+ years preferred)
• Plant knowledge strongly preferred (trees, shrubs, perennials, turf, basic care)
• Comfortable operating basic landscape tools and equipment
• Valid Chauffeurs driver’s license; trailer experience a plus
• Strong communication, organization, and problem-solving skills
• Reliable, punctual, and professional work ethic