Manager - IT Support Services at DESRI Project Management Services, L.L.C. – Hyderabad

About DESRI

DESRI (formerly D. E. Shaw Renewable Investments) is a market-leading owner and operator of renewable energy projects throughout the United States. We have acquired or developed approximately 11.9 gigawatts of contracted capacity across a portfolio of over 80 renewable energy projects in 24 states. DESRI is run by a dynamic team with offices located at New York, Denver, and Hyderabad (India).

About the role

We are looking for a talented candidate to join the India office of DESRI, i.e., DESRI India Private Limited, based in Hyderabad, India. This role is global in nature and plays a critical part in delivering reliable, secure, and high-quality IT services to employees across regions. You may be required to work during U.S. business hours.

What you'll do

You will be the primary point of contact for employee IT support: triage incoming requests, resolve issues directly where possible, and escalate and follow up on complex or critical incidents with outsourced/managed providers to ensure timely closure and SLA adherence. Support will cover endpoints, Microsoft 365 and Teams, user access, and basic network connectivity, and adherence to established IT policies and standards.

You will support onboarding and offboarding tasks, including provisioning and deprovisioning of user access across Microsoft Entra ID (Azure AD) and all required business applications and software. This includes tracking and managing software access throughout the employee lifecycle—during onboarding, offboarding, and on an ongoing basis—to ensure appropriate access and compliance. You will prepare and deploy devices (imaging, refreshes, returns), maintain accurate IT asset and software inventory, and coordinate access or hardware changes with internal team and external vendors.

You will maintain concise ticket notes and knowledge-base content, assist with software rollouts, system upgrades, endpoint-management initiatives, and basic network troubleshooting, while identifying recurring issues and opportunities for process improvement to keep IT services stable, secure, and efficient.

Qualifications

• The ideal candidate should hold-
• A bachelor’s degree in computer science, Information Technology, or a related field.
• 5–7 years of experience in IT support, IT operations, or service desk roles, with experience in a lead or managerial capacity.
• Strong experience in a Microsoft-centric enterprise environment, covering endpoint support, user access management, and issue resolution, with the ability to coordinate effectively with managed IT service providers and support a global workforce across time zones.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Comfort working in a fast-paced environment with multiple priorities and time zones.