Front Desk Receptionist Bilingual (English/ Spanish) at American Clinical Research Services Opco LLC – Montclair, California

Summary: We are seeking a bilingual (English/ Spanish) Front Desk Receptionist in our Montclair, CA where we focus on Phase I-III clinical trials in complex metabolic and central nervous system indications. We are seeking a Front Desk Receptionist.

The Front Desk Receptionist is responsible for greeting patients and visitors to our office. The receptionist will oversee giving directions to various parts of the office, contacting employees regarding visitors, answering phones, and taking messages, and sorting and distributing study documents to clients and staff members.

DUTIES AND RESPONSIBILITIES:

• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Hiring, managing, and developing the junior administrative team.
• Provide excellent customer service.
• Scheduling appointments.
• Prior experience as a receptionist

Requirements

• High School Diploma
  • Must speak, write and read fluent Spanish and English.
  • Basic Microsoft applications including Word, Excel, and Outlook.

COMPETENCY REQUIREMENTS

• Excellent communication skills
• Problem Solving skills.
• Planning /Organizational Skills
• Personal Motivation
• Customer Service Skills
• Teamwork

TECHNICAL COMPETENCY REQUIREMENTS

• Experience with administrative and clerical procedures.

PHYSICAL REQUIREMENTS AND OR ENVIRONMENTAL FACTORS

• No Travel required.
• Subject/Patient Care
• Mid-level Computer Use
• Work is normally performed in a typical interior clinical/office environment.
• Lifting of 20 pounds and occasionally more than 20 pounds.

Equal Opportunity: The Company is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, age, sex, gender, sexual orientation, disability, or any other characteristic protected by law. You must be able to perform the essential functions of the position satisfactorily. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of this job, absent undue hardship.