Customer Service Representative - Call Center CSR in Tampa, Florida at Acree Plumbing, Air & Electric

Customer Service Representative
Location: Tampa, FL 33619
Schedule: TBD
Pay: $17.00-$19.50

About Acree Plumbing Air and Electric,

Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service.

At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

Why Join Us:

• Weekly Pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Short-Term & Long-Term Disability
• Life Insurance
• Paid Time Off (PTO) & Paid Holidays
• Employee Assistance Program (EAP)
• Ongoing Training and Career Development

What You’ll Do:

• Convert inbound calls and web leads into booked appointments to help meet team and individual goals.
• Identify customer needs, answer questions, and overcome objections with professionalism and empathy.
• Accurately record customer details in the service database and maintain clear, organized documentation.
• Communicate effectively with dispatchers and service technicians to ensure seamless scheduling.
• Provide outstanding service on every call — from first contact to follow-up.
• Manage multiple lead sources, including web inquiries and answering service messages.
• Perform opening and closing duties and support daily office operations.
• Work collaboratively across departments to ensure every customer receives top-tier service.
• Distribute schedule updates and route changes to the service team as needed.
• Follow all company and safety best practices.

What We’re Looking For:

• A positive, friendly, and professional attitude.
• Excellent communication and active listening skills.
• Strong multitasking, organization, and attention to detail.
• A self-starter who takes ownership of individual and team goals.
• Adaptable in a fast-paced environment and receptive to coaching.
• Ability to work on flexible schedules — including evenings, weekends, or holidays as needed.

Qualifications

• Required: High school diploma or equivalent.
• Preferred: Associate degree or higher.
• 3+ years of customer service experience (home services or call-center experience preferred).
• Proficient in Microsoft Office Suite; sales experience a plus.

Pre-Employment Requirements:

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE