Access Associate-Lead at Rochester Regional Health – ROCHESTER, New York

SUMMARY

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.

STATUS: Full-Time

LOCATION: Unity Hospital

DEPARTMENT: Admitting

SCHEDULE: 7A-3P with every other weekend rotation Saturday & Sunday. Holiday Rotation.

ATTRIBUTES

• Ability to lead and take direction

• Basic computer skills

• Excellent customer service and communication skills

• Bilingual preferred

RESPONSIBILITIES

• Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager

• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information

• Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable

• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Position Summary:

In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

Key Responsibilities:

• Manages incoming calls while providing necessary information.

• Greeting of patients and/or their representatives and providing direction as needed.

• Scheduling and/or prescheduling patient appointments.

• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.

• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.

• Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable.

• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.

• Reviews charges in charge review WQs for completeness and accuracy.

• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.

• Communication with external customers such as but not limited to; payers, physician offices and other departments.

• Accurately sets up new patient record via Care Connect.

• If qualified, may be asked to interpret on occasion.

• Performs other duties as assigned.

*RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

Desired Attributes:
2-year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills

Minimum Qualifications:

Associate degree preferred
One year of customer service experience preferred.
Required Licensure/Certification Skills:

•None

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $18.50 - $24.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.