Quality Improvement Nurse at Comprehensive Community Action – Cranston, Rhode Island

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

The Quality Improvement Nurse, guided by the Director of Quality Assurance, Risk Management and Compliance, supports quality improvement efforts by collecting, analyzing, and presenting clinical outcomes. The Quality Improvement Nurse collaborates with staff for quality improvement initiatives, working closely with various departments to identify areas for enhancement and implement strategies that will improve clinical outcomes.

WORK SCHEDULE DEMANDS:

• The position is full-time, 40 hours per week.
• Monday - Friday.
• Due to the nature of the job, this individual must be flexible with their schedule to accommodate the client population.
• May be required to work at any CCAP location.

REQUIRED QUALIFICATIONS:

• Active and unencumbered RN or LPN license in the State of Rhode Island
• Experience in healthcare monitoring field preferred.
• At least 2 years of experience that is directly related to the duties and responsibilities specified.
• Able to exercise initiative and display good knowledge of regulatory requirements of UDS, NCQA, and The Joint Commission.
• Experience with electronic medical records.
• Ability to present and explain medical data/records/reports.
• Provide/maintain all required immunizations and/or vaccinations
• Complete all required background checks

KEY RESPONSIBILITIES:

• Responsible for reviewing the electronic health record system (EHR).
• Develop and/or coordinate information necessary to perform crucial audits using a process-driven format with appropriate benchmarks and measurable outcomes.
• Develop new protocols or refine existing procedures to ensure the highest standards of patient care and safety are maintained.
• Maintain proficient documentation of QI activities.
• Collect and analyze QI data in a timely manner and summarize for presentation purposes.
• Conduct center-specific discussions with appropriate staff regarding any identified deficiencies or areas of desired performance or site improvement initiatives.
• Maintain all necessary reports for clinical and operational quality reporting.
• Participate in the design and operationalization of Quality Improvement measures that will augment and support the overall systems of CCAP Family Health Services.
• Assist in reviewing gaps in care measures work to improve the quality outcomes.
• Participate in the Quality Improvement Committee meetings.
• EHR review, internal audits, compliance activities, data entry and ensuring adherence to standards set by UDS, HEDIS, JCAHO, Rhode Island Department of Health, AE, and organizational objectives
• Assists with workflow audits for NQCA certification as a PCMH and engages in professional development to provide staff training on patient safety and quality.
• Enliven and support the mission, vision, and values of CCAP.
• Performing other duties as assigned within scope of practice.

ADDITIONAL SKILLS:

• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Communication, Oral - Ability to communicate effectively with others using spoken words.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Ethical - Ability to demonstrate and conduct a set of values and accepted standards.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Decision Making - Ability to make critical decisions while following company procedures.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, sexual orientation, race, ethnicity, religion, or job type.
• Reliability - The trait of being dependable and trustworthy.
• Experience with Microsoft Word, Excel, and PowerPoint.
• Excellent communication skills.
• Capable of meeting deadlines imposed by regulatory agencies

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for all eligible employees. Some benefits are included for part-time employees.

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, familial status, military status, or any other characteristic protected by federal, state, or local law. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.