Patient Navigator, Outpatient Mental Health, Harrington Hospital, Southbridge - 40 hours, Various Shifts at UMass Memorial Health – Southbridge, Massachusetts

Position Title: Patient Navigator, Outpatient Mental Health, Harrington Hospital, Southbridge - 40 hours, Various Shifts

Location: Southbridge, MA

Time Type: Full time

Remote Type: On-site (100% Onsite)

Job Category: Therapy Services

Job Family: Behavioral Health

Job Type: Regular

Req ID: R26102005-1

Description:

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:
Exempt

Hiring Range:
$48,422.40 - $87,152.00
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday

Scheduled Hours:
varies

Shift:
4 - Mixed Shift, 8 Hours (United States of America)

Hours:
40

Cost Center:
25080 - 4263 Outpatient Mental Health Svcs

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Patient Navigator is a member of the multi-disciplinary outpatient behavioral health team. The Navigator serves as a resource and liaison between patients, practitioners, clinical and administrative staff. The Navigator will provide short-term case management with patients to identify their barriers to healthcare and connect them to the resources they may need including, but not limited to, state financial assistance, insurance, counseling, and/or transportation. The Navigator is vital in providing proactive attention to patients to optimize and secure connections to on-going treatment by promoting the continuum of care and connecting to resources both internal to UMass and external as needed.

I. Major Responsibilities:

1. Provide case management and referrals to meet patient needs

2. Build community relationships with outside referral sources

3. Attendance to various staff meetings in accordance with requirements and to ensure program staff involvement.

4. Provide reliable transportation for patients as needed

5. Connecting patients to the UMass Harrington Healthcare Behavioral Health continuum of care

6. Providing follow-up contact and resources for patients

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Preferred:

1. Bachelor’s Degree.

Experience/Skills:

Required:

1. Excellent communication skills and interpersonal skills.

2. Valid driver’s license and proof of insurance

3. Strong organizational skills

4. Willingness to work with a multi-disciplinary team.

Preferred:

1. Two years working within the mental health or human services field.

2. Experience working directly with patients affected by substance use disorders and mental health disorders preferred or willingness to learn.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

On-the-job time is spent in the following physical activities:

1. Stand - 1/3 to 2/3

2. Walk - 1/3

3. Sit - 1/3 to 2/3

4. Talk or hear - 2/3

5. Uses hands to finger, handle or feel <1/3

6. Push/pull <1/3

7. Stoop, kneel, crouch or crawl <1/3

8. Reach with hands and arms <1/3

This job requires that weight be lifted, or force be exerted:

1. Up to 10 pounds - 1/3

2. Up to 25 pounds <1/3

This job requires exposure to the following environmental conditions:

1. Outdoor weather conditions <1/3

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.