Benefits Program Supervisor III - Benefits Program Manager at City of Chesapeake Human Resources – Chesapeake, Virginia

This person brings their knowledge regarding programs together with their experience in leading large, diverse teams to achieve success. This person is accountable for the overall performance of the Benefits team. They work with their team to develop and implement long-term program planning and development. This person interprets policies and designs actions for program improvement. This person closely monitors the performance of all of the programs within their span of control. This position represents the Department on local, regional and state-wide boards and committees. The person provides direct supervision of positions who lead a team that includes approximately 100 individuals. These individuals cover an overall breadth of responsibility that includes at least seven different benefit types. This team of people provide all aspects of benefits determination and maintenance for the residents of the City of Chesapeake. This is a highly responsible leadership position that is part of the Department’s Senior Leadership team.

The purpose of the position is to coordinate and supervise senior benefits program staff and oversee operations of the area of responsibility. The position is responsible for staff supervision, case review, policy and procedures, training, and reporting. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities to executive level administrators through periodic conferences and meetings.

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of five years of related, experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.

SPECIAL CERTIFICATIONS AND LICENSES: Requires certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.