RECEPTIONIST - TRI COUNTY ORTHO at Aultman Health Foundation – CANTON, Ohio

Aultman Medical Group Inc

The Patient Service Representative is responsible for efficient operation and flow of patients through the practice. Greet incoming patients, answer telephones, and schedule appointments and referrals. Collect and update patient information. Handle insurance verification, medical billing and coding, and front office procedures. The Patient Service Representative provides clerical services and perform general office duties. The Patient Service Representative works with manager to coordinate front office functions and provide input for improvements.

Services include general orthopedics, sports medicine, joint preservation and replacement, fracture care, spine and extremity management, injections, and post operative follow up care. The department supports patients across the continuum of care, coordinating closely with physical therapy, imaging, primary care, and surgical services.

• Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible
• Always provide a comforting, timely, caring departure, or discharge, and always say thanks for allowing us to serve
• Integrity, openness, and fairness in all you do
• Teamwork
• Individual creativity
• Compassion and caring

AGE-APPROPRIATE CARE:

Will provide successful services and/or interactions with the following age groups and will demonstrate the use of appropriate interventions, communication, and skills to match the age and/or abilities of the patient where applicable:

1. Pediatric
2. Adolescent
3. Adult
4. Geriatric

• Answer incoming telephone calls and process appropriately. Possess a warm outgoing personality with excellent telephone etiquette.

• Schedules office visits and referrals.

• Verify and collect patient demographic and insurance information.

• Register patients into scheduling software. Work with manager to develop and implement changes to improve scheduling efficiencies.

• Collect co-pays and patient payments.

• Tracks physicians' referrals and "no shows" on monthly basis. Reports to manager.

• Prepare and send patient correspondence in accordance with policy.

• Prepare medical records for insurance companies, attorneys and patients.

• Assist other offices as needed.

• Complete Disability and BWC forms as needed.

• Maintain electronic medical record, scan information according to protocol as appropriate.

• Work in cooperation with the physician, practice team leader and manager to develop and implement administrative policies.

• Handling general administrative and clerical tasks

• Adhere to organizational policy and procedure.

• Promote positive physician, organization, and community relationships.

• Dispense durable medical equipment and supplies

• Initiating prior authorizations, calling patients regarding approvals or denials

• Communicate directly to staff and physicians via EMR system

• Other duties as assigned.

• Health Caring Standards / Values:
  • Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible.
  • Exceed the expected and anticipate the unexpected by asking, “Is there anything else I or a fellow Colleague can do for you?”.
  • Always provide a comforting, timely, caring departure or discharge, and always say thanks for allowing us to serve.
  • Integrity, openness and fairness in all you do.
  • Teamwork.
  • Pride in the Department.
  • Individual creativity and Innovation.
  • Compassion and caring.
  • Maintain department and hospital standards and policies.

• Work eight hours a day.

• Shifts are variable to volume of department. Rotation as needed.

• Lunch periods and breaks are coordinated with other staff members to maintain adequate floor coverage.

• Cross training in all areas in the department is required.

• Staff may be assigned to different locations within the foundation.

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

Demands

Frequency

Remarks

Lifting 0-10 lbs

Occasional 10-33%

Lifting 10-20 lbs

Occasional 10-33%

Lifting 20-35 lbs

Occasional 10-33%

Lifting 35-50 lbs

Occasional 10-33%

Lifting 50-75 lbs

Occasional 10-33%

Lifting 75-100 lbs

Never

Lifting over 100 lbs

Never

Forward Reaching

Frequent 34-65%

Overhead Reaching

Occasional 10-33%

Standing

Occasional 10-33%

Walking

Occasional 10-33%

Sitting

Continuous 66% of the day

Climbing

Never

Stairs/Ladder

Never

Bending/Stooping

Occasional 10-33%

Twisting/Turning

Kneeling/Squatting

Crawling

Pushing/Pulling 0-10 lbs

Occasional 10-33%

Pushing/Pulling 10-20 lbs

Occasional 10-33%

Pushing/Pulling 20-35 lbs

Occasional 10-33%

Pushing/Pulling 35-50 lbs

Occasional 10-33%

Pushing/Pulling 50-100 lbs

Never

Pushing/Pulling over 100 lbs

Never

Carrying 0-10 lbs

Carrying 10-20 lbs

Carrying 20-35 lbs

Carrying 35-50 lbs

Carrying 50-100 lbs

Carrying over 100 lbs

Grasping/repetitive sustained

Frequent 34-65%

Fine motor coordination

Frequent 34-65%

Vision: Near/Far/Color

Continuous 66% of the day

Hearing: ordinary conversation/other

Continuous 66% of the day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. AultCare is an EEO/AA Employer M/F/Disability/Vet.

AultCare/AHS will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on AultCare/AHS or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.