Customer Success & Billing Specialist at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success & Billing Specialist in United States.

This role sits at the intersection of customer support, technical troubleshooting, and billing operations within a fast-paced SaaS environment. You will be responsible for ensuring users have a seamless experience with a web-based enrollment and class management platform, helping them resolve issues quickly while also maximizing their use of the software. Acting as a trusted point of contact, you will support customers via email, phone, and ticketing systems, combining technical understanding with strong communication skills. In addition to customer success activities, you will manage billing processes and assist clients with payment-related inquiries. You will also contribute to documentation, training materials, and internal process improvements. This position offers the opportunity to make a direct impact on customer satisfaction and operational efficiency in a collaborative, remote-friendly environment.

• Provide day-to-day technical support to customers by troubleshooting software issues and ensuring timely resolution of support tickets and inquiries.
• Serve as a product expert, helping users maximize the value of the platform through training, guidance, and proactive recommendations.
• Manage billing operations, including monthly billing cycles, payment processing, and resolution of billing-related customer inquiries.
• Communicate with customers via phone, email, and support channels in a professional and solution-oriented manner.
• Contribute to the creation, updating, and improvement of internal and customer-facing documentation.
• Collaborate with internal teams, including product and development, to escalate issues and support continuous improvement initiatives.
• Support process enhancements aimed at improving customer experience and operational efficiency.

Requirements:

• Experience in customer success, technical support, or SaaS-based customer service environments.
• Prior experience working with billing processes or accounts-related customer support.
• Strong communication skills, both written and verbal, with the ability to interact effectively with diverse customer profiles.
• Proven ability to troubleshoot, research issues, and deliver practical solutions independently.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Self-motivated, reliable, and comfortable working in a remote or distributed team environment.
• Familiarity with SaaS tools and platforms is strongly preferred.

Benefits:

• Competitive salary range of $33,000 to $51,453 depending on experience.
• Remote-friendly work environment supporting flexibility and autonomy.
• Opportunity to work in a fast-growing SaaS and payments technology company.
• Career development opportunities within customer success and operations.
• Inclusive and collaborative workplace culture that values diversity and innovation.
• Exposure to modern software solutions supporting education and training organizations.
• Equal opportunity employer committed to fair and unbiased hiring practices.