Shift Leader at ITH Hospitality – Ithaca, New York

About the Role:

The Shift Leader plays a critical role in ensuring the smooth and efficient operation of a fast food establishment during their assigned shift. This position is responsible for overseeing daily activities, managing team members, and maintaining high standards of food safety and customer service. The Shift Leader ensures that all safety procedures and company policies are strictly followed to provide a safe environment for both employees and customers. They also monitor inventory levels and sales performance to support operational goals and contribute to the overall success of the business. Ultimately, the Shift Leader acts as a key point of contact between staff and management, driving team productivity and fostering a positive work atmosphere.

Minimum Qualifications:

• Previous experience working in a fast food or food service environment.
• Knowledge of food safety standards and safety procedures.
• Ability to stand for prolonged periods during shifts.
• Basic skills in inventory management and record keeping.
• Strong communication and customer interaction skills.

Preferred Qualifications:

• Prior experience in a supervisory or leadership role within the food service industry.
• Certification in food safety or related training.
• Familiarity with point-of-sale (POS) systems and order management software.
• Demonstrated ability to manage teams and resolve conflicts effectively.
• Experience with janitorial and sanitation protocols in a commercial setting.

Responsibilities:

• Supervise and coordinate the activities of team members during the shift to ensure efficient service and adherence to company standards.
• Enforce food safety regulations and safety procedures to maintain a clean and safe working environment.
• Manage order selection processes and ensure accuracy and timeliness in fulfilling customer orders.
• Maintain accurate inventory records and assist in stock management to prevent shortages or overstocking.
• Engage with customers to address inquiries, resolve issues, and enhance overall customer satisfaction.
• Perform janitorial duties as needed to uphold cleanliness and hygiene standards throughout the facility.
• Monitor company sales and operational metrics to identify areas for improvement and support business objectives.

Skills:

The Shift Leader utilizes their fast food and food safety knowledge daily to ensure compliance with health regulations and maintain a safe environment. Their ability to stand for prolonged periods supports their active involvement on the floor, overseeing operations and assisting team members as needed. Safety procedures are applied consistently to prevent accidents and maintain workplace standards. Skills in order selection and inventory record management enable the Shift Leader to streamline service and maintain accurate stock levels, directly impacting sales performance. Strong customer interaction skills are essential for addressing customer needs promptly and fostering a positive dining experience, while janitorial duties ensure the facility remains clean and welcoming.