Hub/Service Center Manager at Speed Xpress Inc. – Cleveland, Ohio

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the role:
The Hub/Service Center Manager is responsible for managing the end-to-end operations of a last mile logistics facility, including hub sort operations, inbound and outbound parcel flow, and last mile delivery execution. This leader will be accountable for achieving daily KPIs in production, efficiency, cost control, and sort accuracy while ensuring safe, timely, and reliable deliveries. The role demands a hands-on leader with strong operational acumen and team leadership experience in a high-volume logistics environment.

Key Responsibilities:

Hub Operations:

• Oversee all aspects of hub sortation, including package receiving, scanning, sorting, staging, and dispatching.
• Ensure daily KPI targets are met across key areas: production throughput, sort accuracy, labor efficiency, and cost control.
• Manage staffing, workflow planning, and resource allocation to support high-volume parcel movement.
• Maintain high standards for safety, process compliance, and operational discipline across all warehouse functions.

Service Center Operations:

• Lead last mile delivery operations including route planning, dispatching, driver performance, and on-time delivery.
• Optimize delivery routes for efficiency and service quality.
• Supervise driver and support staff to ensure execution against delivery timelines and customer expectations.
• Troubleshoot delivery delays or escalations, ensuring effective and timely resolution.

Cross-functional Leadership:

• Monitor operational data and reports to identify trends and drive continuous improvement.
• Collaborate with regional logistics, HR, customer service, and finance teams to align local operations with broader company goals.
• Recruit, train, and coach hub and service center teams to build a high-performing culture.
• Ensure compliance with DOT, OSHA, and all relevant regulatory and safety guidelines.

Skills:

• Strong data analysis skills to interpret complex information and make data-driven decisions.
• Proven experience in process improvement methodologies to enhance operational efficiency.
• Expertise in inventory control practices and materials management principles.
• Familiarity with category management strategies for effective product sourcing.
• Proficient in using warehouse management systems for tracking inventory and optimizing logistics operations.
• Knowledge of freight operations and transportation planning processes.
• Experience with AS400 or similar systems is a plus.

Join our team as a Hub Manager where you can make a significant impact on our logistics operations while developing your career in a dynamic environment!

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance