Outreach Medical Assistant at Hope Christian Health Center Corp – N Las Vegas, Nevada

JOB TITLE: Outreach Medical Assistant

REPORTING TO: Outreach Medical Assistant Supervisor

JOB SUMMARY: The Outreach Medical Assistant (MA) provides clinical and administrative support across multiple community-based outreach sites that serve diverse populations, including individuals experiencing homelessness, residents of sober living facilities, community resource centers, schools, domestic violence shelters, churches, and other designated community locations. The Outreach Medical Assistant (MA) is expected to maintain a high level of flexibility and adaptability, working in mobile environments and supporting additional clinic locations such as the Corporate Center, Decatur, and MLK clinics as needed.

DUTIES AND RESPONSIBILITIES:

Clinical Responsibilities

• Provide patient care services in various outreach settings and mobile environments.
• Perform clinical tasks such as vitals, point-of-care testing, immunizations, specimen collection, and other MA-scope duties.
• Maintain readiness to support Corporate Center operations, Decatur, and MLK clinics as directed.
• Prepare and pack clinical supplies daily to ensure full readiness for mobile outreach activities.

CLIA Compliance

• Perform and document required daily CLIA compliance activities, such as. Recording laboratory and refrigerator temperatures and conducting and documenting quality control checks on CLIA-waived tests, including A1C, HIV, urinalysis, influenza, pregnancy, and strep.
• Ensure all testing practices meet regulatory standards and organizational protocols.

Administrative Responsibilities

• Make outgoing and receive incoming patient phone calls, including follow-ups, scheduling, and coordination of care
• Communicate and coordinate with external agencies such as hospitals, laboratories, radiology centers, and medical supply vendors.
• Maintain accurate documentation in the electronic health record (EHR) system
• Maintain patient confidentiality and comply with HIPAA regulations

Outreach Operations

• Pack, stock, and transport medical supplies and equipment needed for daily outreach routes.
• Maintain accountability for mobile outreach inventory and ensure operational readiness.
• Provide services across varied locations serving vulnerable and high-need populations.
• Demonstrate flexibility and willingness to travel to any assigned outreach site.
• Support mobile care operations, including setup and breakdown of clinical spaces.
• Safely operate company vehicles in compliance with traffic laws and organizational policies.

KEY COMPETENCIES FOR SUCCESS:

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
• Outstanding ability to build interpersonal relationships at all levels.
• Knowledge of CPT and ICD-10-CM coding
• Excellent communication skills, both written and verbal.
• Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
• Skill in identifying and clearly communicating problems to the supervisor.
• Ability to follow medical Quality Assurance/Quality Improvement standards and policies.
• Proven ability to maintain integrity in a fast paced and high-demand environment.
• Proven ability to manage performance goals.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.

QUALIFICATIONS:

• Basic Life Support (BLS) certification through the American Heart Association - required
• Fluency in English and Spanish – required
• Valid Nevada driver’s license with a clean driving record - required
• Must be 25 years of age or older and meet organizational insurance eligibility requirements.
• Office Laboratory Assistant certification (within 30 days of hire) - required
• Two (2) years of Medical Assistant experience, preferably in primary care or outreach settings – preferred

Education

• High School Diploma or equivalent - required
• Successful completion of a Medical Assistant program from an accredited program or school - required
• National Medical Assistant Certification (RMA, CCMA, etc.) - preferred

TYPICAL PHYSICAL DEMANDS:

Ability to move, transport, and position medical supplies and equipment commonly used in mobile outreach settings. Ability to operate and drive company vehicles for extended periods, including short local routes (approximately 10–15 minutes) and longer-distance travel (up to 1–1.5 hours) to locations such as Amargosa or Pahrump. Work is performed in non-traditional clinical environments, including mobile units, community locations, and outdoor settings as required. Position requires the ability to work in varying environmental conditions, including exposure to extreme temperatures. All essential functions may be performed with or without reasonable accommodation.