Customer Care Specialist at Web Industries Inc – Dayville, Connecticut

POSITION SUMMARY

Account managing and associated duties. Provides administrative support and assistance to Inside Sales/Customer Care Manager. To process customer orders timely and accurately for assigned accounts. Maintain complete customer satisfaction.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

Account managing. Assigned duties to maintain a high level of customer care. Enter meaningful customer feedback in sales and quality systems. Maintain customer specifications and Customer Guaranteed Inventories.

• Receives purchase orders, sends quotations, creates sales orders, works with Cell Leads to schedule orders. Involved in associated meetings. Includes but not limited to, invoicing and forecasting activities
• Customer supplied material coordinating and inventory reporting
• Receives customer complaints or claims, enters into our internal quality system. Leads Web Industries’ response follow-up for assigned accounts.
• Updates and maintains key customer specific reports. Data entry in key customer’s manufacturing ERP system.

Backup for the Inside Sales / Customer Care Supervisor

Some customer or other Web Industries site travel required

Performs any other function or responsibility as assigned

Additional REQUIRED Qualifications/Skills:

1. High school diploma or equivalent and three years plus of experience in Customer Service are required.

2. Computer experience with Excel, Word and the ability to type 40 WPM.

3. Ability to communicate effectively in verbal form is desired and written form is necessary.

Additional PREFERRED Qualifications/Skills:

1. One to three years of experience in Inside Sales or Customer Service are required. Computer experience with Excel, and Word and Outlook.

2. Ability to communicate effectively in verbal and written form is necessary. Experience with ERP systems.