Community Support Provider at The Well NE – Norfolk, Nebraska

Supervised by: Community Services Program Supervisor

Locations: Columbus, Nebraska

Overview: The Community Support Provider at The Well is dedicated to empowering individuals with behavioral health needs by offering compassionate support and essential services. This position requires a resourceful and empathetic professional who can effectively assist clients in their recovery journey while upholding our core values.

Core Values:

• Show Up with Generosity: We approach our work with a spirit of giving, offering our time and resources to ensure the success of our team and the community we serve.
• Check the Ego: We value humility and teamwork over personal ambition; we work collaboratively to achieve our goals.
• Embrace Diversity: We are committed to fostering an inclusive environment that respects and values diverse voices and experiences.
• Grounded in Hope: We maintain an optimistic, resilient, and realistic outlook, empowering ourselves and others to overcome challenges and thrive.

Qualifications

• Must be 21 or older.

• Valid Nebraska driver’s license, insurable, and confident driving record.

• If in recovery, at least 18 months sober and able to pass random drug screenings.

• Bachelor’s degree in psychology, sociology, or related human services field preferred.

  • OR 2 years coursework/experience in human services, OR 2 years of lived recovery experience with skills in behavioral health.

• Strong communication and interpersonal skills (empathetic, warm, and supportive).

• Able to quickly build trust and form positive working relationships with diverse clients.

• Knowledge of (or willingness to learn) community resources and referral options.

• Team player who can also work independently.

• Strong boundaries, problem-solving, time management, and stress management skills.

• Must maintain confidentiality (42 CFR, HIPAA).

• Flexible schedule — may include evenings, weekends, and holidays.

• Caring, non-judgmental attitude toward all clients.

Duties & Responsibilities

• Complete and maintain all required trainings/certifications (e.g., First Aid/CPR, Trauma-Informed Care, Crisis Management, Cultural Competency, Confidentiality, Ethics).

• Carry a caseload of behavioral health clients.

  • Complete intake, assessments, service plans, and authorizations within set timeframes.

  • Provide consistent support based on program level (Recovery Support, Community Support, Intensive Community Support).

  • Maintain accurate documentation and progress notes.

  • Coordinate with treatment providers, probation/parole/drug court, and other agencies.

  • Complete discharge summaries when clients leave the program.

• Provide direct support to clients in the community, such as:

  • Referrals to services/resources.

  • Assistance with housing, employment, or education.

  • Transportation and support at appointments or court.

  • Medication support and compliance.

  • Crisis intervention and ongoing communication with treatment teams.

  • Teaching life skills (budgeting, coping, relapse prevention, communication, daily living, meal planning, etc.).

  • Encouraging wellness, recovery, exercise, spirituality, and community connection.