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What is the role of a Customer Success Executive, Global Accounts at Jobgether?

The Customer Success Executive, Global Accounts position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Customer Success Executive, Global Accounts job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Success Executive, Global Accounts role?

Full-time or part-time position

What is the expected salary for this Customer Success Executive, Global Accounts job?

Compensation will be discussed during the hiring process.

Customer Success Executive, Global Accounts job near me in United States, Other / Non-US at Jobgether

Customer Success Executive, Global Accounts

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Executive, Global Accounts in United States.

This role focuses on managing and expanding strategic relationships with global enterprise customers within the legal and professional services sector, ensuring they achieve maximum value from complex software solutions. You will act as a trusted advisor to high-value accounts, guiding customers through renewal cycles while identifying opportunities for adoption, expansion, and long-term growth. The position requires a strong blend of customer success expertise, commercial acumen, and the ability to navigate sophisticated B2B SaaS environments. You will work closely with internal sales, product, and professional services teams to ensure seamless customer experiences and successful outcomes. A key part of the role involves monitoring customer health, driving retention strategies, and proactively addressing risks across your portfolio. This is a high-impact, relationship-driven role within a global, fast-paced environment focused on long-term customer success.

Accountabilities:

Manage a portfolio of global enterprise accounts, focusing on retention, renewal, and expansion of software solutions
Define and drive customer success plans aligned with customer business outcomes and long-term value realization
Lead renewal and upsell motions for complex enterprise accounts, ensuring strong commercial outcomes
Monitor customer health metrics, usage data, and engagement trends to identify risks and growth opportunities
Act as the voice of the customer, escalating issues internally and coordinating resolution with cross-functional teams
Partner with sales, product, and professional services teams to improve adoption, satisfaction, and value delivery
Leverage CRM and customer success tools (e.g., Salesforce, Gainsight) to manage pipeline, forecasting, and reporting
Deliver business reviews and presentations highlighting account performance, risks, and growth opportunities
Track and analyze key success metrics such as adoption, usage, retention, and revenue growth
Identify best practices across accounts and contribute to scalable customer success strategies

Requirements:

5+ years of professional experience, including at least 3+ years in customer success or client management within B2B SaaS or similar environments
Strong experience managing enterprise or global accounts with complex renewal and expansion cycles
Proven ability to drive retention, adoption, and customer value in subscription-based software models
Strong operational discipline, including forecasting, pipeline management, and CRM hygiene
Experience with tools such as Salesforce and Gainsight is strongly preferred
Excellent communication and presentation skills, with ability to engage senior stakeholders
Strong problem-solving and conflict resolution skills in complex customer environments
Ability to collaborate effectively across global, cross-functional teams
Strong business acumen with understanding of SaaS metrics and customer lifecycle management
Bachelor’s degree required; advanced degree is a plus

Benefits:

Competitive compensation package including base salary and performance-based incentives (USD 106,400 – 197,600 target total cash compensation range)
Flexible work arrangements, including work-from-anywhere options for up to 8 weeks per year
Comprehensive health, dental, vision, life, and disability insurance coverage
Retirement savings plan with company match (401k)
Flexible vacation policy plus company-wide mental health days
Tuition reimbursement and continuous learning programs
Employee stock purchase plan and incentive programs
Mental, physical, and financial wellbeing support, including Employee Assistance Program access
Paid volunteer days and social impact opportunities
Strong culture focused on inclusion, flexibility, and professional growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Executive, Global Accounts in United States at Jobgether

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