Rental Sales & Equipment Maintenance at Koopman Lumber Co – North Grafton, Massachusetts

TITLE: Rental Sales & Equipment Maintenance

ABOUT THE ORGANIZATION: Family-owned and operated since 1939, Koopman Lumber & Hardware boasts 13 locations across Massachusetts. These include three full-line stores in Whitinsville, Uxbridge, and North Grafton, offering lumber, hardware, paint, and lawn and garden supplies. Additional locations include a lumber, hardware, paint, and design center in Sharon, a full-service paint store in Milford, and lumber yards with kitchen design centers in Hudson, Andover, Fairhaven, Dennis, Pembroke, and Indian Orchard. We also have distribution centers in Uxbridge and Sutton. Koopman Lumber specializes in building materials and supplies, including lumber, hardware, moldings and millwork, tools, power equipment, windows and doors, engineered lumber, and kitchen products. Our extensive network of outside sales professionals serves most of New England, offering expertise in lumber, millwork, kitchens, and paint.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

OPEN DATE: 2/17/2026

CATEGORY: Retail

POSITION: Rental Sales & Equipment Maintenance

DESCRIPTION:

Power Equipment & Rental Associate
Location: Grafton, MA

BASIC FUNCTION
This role is all about creating a great customer experience. You’ll be the friendly face that greets customers, helps them feel comfortable, and ensures their time in our power equipment and rental department is so positive they want to return — and tell their friends. Responsibilities include equipment repair and maintenance, assisting with rentals, taking customer calls, making deliveries, and keeping the workspace safe and organized.

RESPONSIBILITIES

• Sharpen, repair, and build chainsaw chains, blower components, and similar small-engine items
• Welcome and assist customers in the power equipment and rental areas
• Handle all aspects of rental transactions: quotes, reservations, rentals, and returns
• Train customers on the safe and proper use of rental equipment
• Place replenishment and parts orders; maintain accurate inventory
• Sharpen lawn mower blades
• Deliver and pick up rental equipment, mowers, snow throwers, and related items
• Perform basic repair and maintenance on customer and store equipment
• Maintain clean, organized, and well-displayed product and work areas
• Interact professionally and promptly with customers in person and over the phone
• Provide top-tier customer service with a focus on retail support
• Stay current on products sold and rented, usage guidelines, pricing, and new small-engine equipment
• Stock, clean, dust, face, and merchandise assigned product areas
• Participate in company-sponsored training programs as required
• Support and promote a positive, team-oriented work environment

REQUIREMENTS

• Skills, Knowledge & Abilities:
• Ability to perform hands-on mechanical task
• sCompetence in math, reading orders, following instructions, and using computers (Rental, BisTrack, vendor systems)
• Strong communication skills — verbal, written, and phone etiquette
• Excellent customer service and interpersonal skills
• Knowledge of and ability to use safe lifting techniques
• Commitment to following our We Believe statements and MSDT ECET objectives

POSITION REQUIREMENTS:

PHYSICAL DEMANDS

• Ability to stand for up to 8 hours
• Ability to reach overhead, sit, climb, balance, lift, twist, bend, stoop, and squat
• Regular ability to lift, carry, push, or pull up to 50 pounds
• Manual dexterity required for equipment handling and repairs

WORKING CONDITIONS

• Work performed both indoors (temperature-controlled) and outdoors in varying weather
• Additional duties may be assigned as needed
• Some requirements may be subject to age restrictions based on Massachusetts Youth Employment Guidelines

EDUCATION: High School or equivalent

SHIFT: Days

EXEMPT/NON-EXEMPT: Non-Exempt

FULL-TIME/PART-TIME: Full-Time

LOCATION: Grafton

STATE: MA

KEYWORDS: Equipment maintenance, power equipment, repair equipment