Branch Manager at Southern Security Federal Credit Union – Bartlett, Tennessee

POSITION PURPOSE

Responsible for directing and administering the operational efforts of the Branch. Ensures that established policies and procedures are followed. Oversees the provision of a full range of services to members and prospective members. Responsible for receiving, reviewing, and processing applications for various credit union loan products. Obtain additional loan information and documentation. Ensures that members are promptly and professionally served. Trains, directs, and supervises Branch staff.

1. Assumes responsibility for the effective and efficient performance of Branch operations.

a. Supervises work scheduling and workflow of daily routine operations.

b. Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.

c. Ensures Branch security. Opens and closes the building in accordance with set hours.

d. Interviews, takes applications, gathers information, and processes preliminary documentation on loan requests. Ensures that loan requests are properly documented.

e. Implements changes to established policy and procedures within the Branch.

f. Continually seeks ways to improve Branch operations and productivity and to meet established goals.

g. Ensures that adequate supplies, forms, and equipment are available for personnel. Pursues cost-saving measures.

2. Assumes responsibility for maintaining proper cash controls.

a. Ensures that all Branch transactions are balanced at the close of each day.

b. Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems.

c. Controls and handles daily deposits in accordance with established policies and procedures.

d. Periodically verifies cash in possession of tellers and cash on the premises.

e. Maintain adequate cash levels, ensuring branch limits are not exceeded.

3. Effectively supervises Branch staff, ensuring optimal performance.

a. Provides leadership through effective objective setting and communication.

b. Directly supervises all Branch personnel. Ensures that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.

c. Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure.

d. Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary. Conducts security training.

e. Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources.

f. Tracks individual progress and conducts performance appraisals. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate.

g. Approves all PTO, overtime, and timecards for each Branch employee.

4. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

a. Ensures that members' requests and questions are promptly resolved. Handles members' complaints.

b. Ensures that members are informed of Credit Union services. Counsels members regarding their financial needs and services requested.

c. Ensures that the Credit Union's quality reputation is maintained and projected.

e. Cross-sells Credit Union services.

6. Assumes responsibility for related functions as required or assigned.

a. Fills in and performs duties in Branch positions as needed.

b. Attends assigned training sessions and stays current on new operational procedures.

c. Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out.

d. Keeps management informed of Branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.

EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional college coursework in business or finance preferred.

REQUIRED KNOWLEDGE: Understanding of the Credit Union’s field of membership.

Thorough knowledge of Credit Union services and products.

Understanding of related legal and regulatory requirements.

Familiarity with Branch functions, policies, and procedures.

Knowledge of Credit Union loan services, policies, and procedures.

Understanding of related legal and regulatory standards, and required loan documentation.

EXPERIENCE REQUIRED: At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience.

SKILLS/ABILITIES: Excellent interpersonal, leadership, and supervisory skills.

Well organized.

Ability to operate related computer applications and related business equipment.

Attention to detail.

Ability to maintain an effective and efficient workflow.