Customer Service Representative at American Air, Plumbing, Electric – Sanford, Florida

Customer Service - Call Center CSR
AMERICAN Air Plumbing & Electric

Location: Sanford, FL
Schedule: 0730am-400pm Tuesday-Saturday
Pay: $16.00 to $17.00 hourly plus bonuses.

This is a Full Time Hourly position - will work ON-SITE at our Sanford FLA Branch location

About Us:

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

Why join our team?

• Competitive Pay
• Weekly paycheck
• Performance Bonus
• 401(k) match & health benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• PTO
• Employee Assistance Program

What we are looking for:

• Previous CALL CENTER experience is preferred!
• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• Great computer skills a must!!
• High school diploma or equivalent (Associate’s or higher a plus)

What You’ll do:

• Handle inbound customer calls and convert them into scheduled appointments
• Make outbound calls to schedule or follow up with customers
• Ensure customer satisfaction through follow-up calls
• Update customer records with accurate, timely information
• Maintain communication with dispatch and management
• Remain calm and professional under pressure
• Other duties as assigned

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE