Residential Assoc at BestCare Treatment Services Inc – Klamath Falls, Oregon

Description: JOB SUMMARY: The Residential Associate (all levels) works with clients and staff at the assigned BestCare residential program to provide support and assistance services, and to advocate for excellent patient care in accordance with BestCare’s policies, and all federal, state, and local regulations and standards.

ESSENTIAL FUNCTIONS:

1. Completes initial intakes as requested by Intake Coordinator, in accordance with BestCare’s Client Intake Process, and communicates pertinent details from intake prior to health screening to medical/nursing staff when necessary;
2. Collects client information through observation, interviews, and records review in an accurate and timely manner as appropriate to the client’s needs;
3. Work closely with other staff as a member of a treatment team;
4. Provides appropriate Client Care Interventions, as needed, and communicates the clients’ choices, concerns, and special needs to the other members of the treatment team;
5. Maintains cleanliness of all work areas;
6. Works with the treatment team to maintain a healthy treatment milieu;
7. Ensures the safety of clients by making rounds for bed checks and being aware of client locations at all times;
8. Upholds Professional Responsibility and Ethics policies and practices;
9. Maintains accurate and confidential documentation in client files;
10. Answers phones and completes filing;
11. Transports residents to medical appointments, self-help groups, etc.;
12. Performs cleaning duties as assigned;
13. Residential Associate II may have additional Team Lead responsibilities;
14. Other related duties as assigned by the Clinical Supervisor or Program Manager.

ORGANIZATIONAL RESPONSIBILITIES:

1. Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration;
2. Supports the organization’s commitment to equity and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals;
3. Aligns department goals with organizational strategic initiatives;
4. Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs;
5. Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes;
6. Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities;
7. Ensures that any required certifications and/or licenses are kept current and renewed timely;
8. Works independently and collaboratively as a positive member of the BestCare team;
9. Performs other organizational duties as assigned.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• High School Diploma (or equivalent)
• Familiarity with the substance-abusing population and people with disabilities
• For individuals recovering from the disease of addiction, must have maintained continuous recovery for the previous two (2) years at the time of hire

LICENSES AND CERTIFICATIONS:

• CRM-I (if eligible) or THW Certification and PSS certification for Residential Associate I required (CS2 pay grade), or registration for same within 1 week of hire and eligibility/commitment to obtain within six (6) months. CRM-II and PSS certification or QMHA-I. Certification for Residential Associate II required (to qualify for CS3 pay grade)
• Current CPR and First Aid certification or ability to obtain within 3 months
• Current Food Handler’s certification or ability to obtain within 6 weeks of hiring
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED:

• Previous training, knowledge, or experience demonstrating competence in the treatment of the disease of addiction is preferred
• Bilingual fluency in English/Spanish a plus

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:

• Demonstrated knowledge of Substance Use, detoxification, co-occurring Mental Health Disorders, and community resources and recovery programs;
• Demonstrated ability to quickly build rapport with clients and maintain a positive, professional relationships with program staff, community partners and clients;
• Ability to identify individualized client strengths, needs abilities and preferences, and participate in developing goal-oriented and robust plans with clinical team;
• Ability to demonstrate a strong harm-reduction approach;
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes and BCTS Policies;
• Ability to communicate clearly, concisely, and effectively, orally and in writing;
• Ability to maintain documentation in the EMR program efficiently to administer screening tools, complete the admission process, and document intake details in a timely and concise manner;
• Ability to work effectively and respectfully in a diverse, multi-cultural environment;
• Ability to work independently as well as participating as a positive, collaborative team member;
• Ability to function effectively and use good judgment in crisis situations;
• Ability to work with the treatment team to maintain a healthy treatment milieu;
• Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Strong interpersonal and customer service skills;
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Exhibits critical thinking skills;
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively

TOOLS AND EQUIPMENT USED: Standard office equipment including computer/laptop, copy/fax/scanning machine, printer, telephone, or multi-line phone.

WORK ENVIRONMENT/PHYSICAL DEMANDS: The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook). Other working conditions/demands include:

• Primarily indoors (95%) and 100% in-person
• Must wear required Personal Protective Equipment (PPE)
• Must wear attire as prescribed for staff working in Medical Services
• Frequently sits at a desk, stands, walks, bends/stoops, reaches above/below shoulders, uses arms, wrists, hands, and grasps/squeezes
• Occasionally twists, crouches/squats
• Must be able to perform repetitive tasks/motions, have good manual dexterity
• Must be able to lift/carry up to 20 lbs. frequently and push/pull 21-75 pounds occasionally
• Must be able to hear alarms/telephone/audio/normal speaking voice
• Must be able to drive motor vehicle to perform job
• May be exposed to communicable disease

ACCEPTANCE AND EQUAL EMPLOYMENT OPPORTUNITY:

BestCare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin/ancestry, religion, sex, sexual orientation, gender, gender identity, marital or family status, age, genetic information, expunged juvenile record, military status or performance of duty in a uniformed service, physical or mental disability, or any other characteristic protected by local, State, or Federal laws, regulations, or ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. I understand that BestCare’s sources of funding include private grants, government funding, and insurance revenue collected for services provided. Employee salaries, benefits, and all other costs of doing business are paid through these revenue streams; thus, any changes in revenue can have a direct impact on fiscal business decisions that are reviewed annually and may impact this and other positions at BestCare.

This position on Level I requires a current certification as CRM-I (if eligible) or PSS/THW/PWS or the eligibility/commitment to obtain within six (6) months. Upon accepting and starting in this position, if I currently do not possess the required certification(s), I agree to register within one week of hiring and complete this certification in the time period specified. Level II requires CRM-II and PSS, or QMHA-I certifications. I understand that BestCare will reimburse my costs for required certifications in accordance with the training and professional development policy guidelines. I have received, reviewed, and accept the responsibilities outlined above and understand that this does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the business needs for the employer and requirements of the job change.

Requirements: