Customer Service Agent at Freedman Electronics Pty Ltd – Pemulwuy, New South Wales

About RØDE

RØDE is a globally recognised audio technology company, designing and manufacturing world-class microphones and audio solutions right here in Australia. With a strong focus on innovation, quality, and in-house production, we’re passionate about delivering exceptional products to creators around the world.

About the Role

We are seeking a passionate and customer-focused Customer Service Agent to join our team in Pemulwuy. In this role, you will be the frontline connection between our customers and our world-class audio brands, delivering exceptional support across email, live chat, phone, and social channels.

You’ll handle a wide variety of enquiries—from product feature questions to eCommerce order support—requiring strong problem-solving skills, empathy, and the ability to manage complex or high-pressure situations with professionalism and care.

Key Responsibilities

• Deliver outstanding customer service and technical support across multiple channels (email, phone, live chat, social media)
• Assist customers with product enquiries across leading audio brands
• Manage service administration, including:
• • Order support and status updates
  • Invoicing queries
  • Processing returns and exchanges
• Work within eCommerce platforms and ERP systems to resolve customer issues efficiently
• Handle challenging situations with confidence, ensuring positive outcomes for customers

About You

• Minimum 2 years’ experience in a customer service or customer-facing role
• Experience supporting eCommerce customers and handling order-related queries
• Familiarity with case management systems
• Understanding of shipping, fulfilment, and logistics processes
• Strong communication skills and a high level of customer empathy
• A proactive, self-motivated approach with the ability to work independently and in a team

Desirable (but not essential)

• Background or qualifications in Marketing, Business, Communications, Electronics, or Audio Technology
• Interest in or knowledge of audio systems, microphones, or electronics
• Hands-on experience with audio or video technology

What We’re Looking For

Results-Oriented

• You set ambitious goals, take ownership, and consistently deliver high-quality outcomes

Self-Starter

• You are reliable, disciplined, and take pride in meeting commitments

Innovative Thinker

• You embrace challenges, think creatively, and are open to learning and growth

Commitment to Quality

• You strive for excellence, continuously improve, and take pride in your work

Why Join Us?

• Work with globally recognised audio brands
• Be part of a collaborative and innovative team
• Grow your skills in a dynamic, technology-driven environment

If you’re passionate about delivering exceptional customer experiences and have an interest in technology or audio, we’d love to hear from you. Apply now!