Medical Records Supervisor at Community Health Centers of the Rutland Region – Rutland, Vermont

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

POSITION SUMMARY:

Under the direction of the Patient Access Manager, the Medical Records Supervisor is responsible for assisting in the day-to-day operations of the Patient Access Medical Records and help with the training of medical records staff.

ESSENTIAL FUNCTIONS:

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job.

• Oversees the daily activities of the medical records staff, ensuring work assignments are distributed appropriately and staff are equipped with the necessary resources for success.

• Monitors performance, provides constructive feedback, and coaches staff to achieve departmental goals.

• Conducts regular training sessions, fostering professional development, and maintaining a collaborative, supportive work environment.

• Responsible for quality assurance within medical records processes and ensures compliance with relevant policies and regulations.

• Effective communication and leadership to guide the team, address challenges, and maintain high standards of service and accuracy throughout all medical records activities.

• Competent in the Medent and Medical Records Processes.

• Strong knowledge and accuracy in patient registration and insurance entry.

• Process strong attention to detail and analytical skills

• Resolve patient/customer complaints in a timely manner.

• Maintaining current knowledge of HIPAA.

• Provide training and oversite of medical records operations.

• Review medical record entries and processing to give feedback to appropriate staff.

• Provide on-going education to medical records staff and front office staff across all locations (as needed).

• Reporting to the Patient Access Manager, has input into the selection of staff, training employees, planning, assigning, and directing work, addressing complaints and assist in resolving problems.

OTHER DUTIES:

• Participates in improvement projects, initiatives, and related training in areas of responsibility.
• Attends required meetings
• Participates as a team player
• Assumes other tasks as assigned

SKILLS REQUIRED FOR SUCCESS:

• Associate degree preferred or equivalent experience.
• Minimum of 5 years of experience in medical office setting
• Knowledge of medical records and customer service
• Knowledge of computer applications and word processing
• Prior experience working with medical insurance.
• Knowledge of Medent or other EMR software preferred.

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.