Centralized Scheduler at Premier Community Healthcare Grp. – Dade City, Florida

Centralized Scheduler

Location: Dade City, FL

Make a Difference. Build Healthier Futures. Grow With Premier.

At Premier Community HealthCare, we’re an FQHC serving families across Pasco County with dignity, access, and compassion. As the first voice our patients hear, you set the tone for a caring, seamless experience. Your work helps patients get the right care at the right time—so our providers can focus on healing and our communities can thrive.

We are seeking a Centralized Scheduler who wants to:
Help patients feel welcomed, informed, and cared for from the very first call
Thrive in a supportive, team-first call center culture
Keep schedules accurate and moving so patients aren’t kept waiting
Advance Premier’s mission of equitable, high-quality community care

“If you’re passionate about connecting patients to care with empathy and excellence, we would love to connect with you.”

What You’ll Do
Answer incoming calls and schedule across multiple service lines in our Practice Management/EHR systems (EPIC)
Verify demographics, update records, and document interactions accurately Provide clear instructions on forms, fees, and what to bring to visits
Transfer/route clinical and billing calls per protocol and submit follow-up messages
Proactively reschedule and resolve basic issues to keep patient flow on track
Uphold HIPAA and service standards in every interaction

What’s In It for You
Mission-driven culture and values-led leadership
Hands-on training with EPIC and ongoing coaching
Clear pathways to grow within Patient Support Services
Comprehensive benefits and paid time off
Purposeful work that strengthens local families

Qualifications
High School Diploma or GED
Comfort using EHR/EPIC and multi-line phones; fast, accurate data entry
Strong customer service, communication, and problem-solving skills
Ability to adapt in a dynamic, high-volume call environment

Join Premier: Where Your Purpose Takes Root
Here, your voice, kindness, and accuracy turn into access for thousands of neighbors. Be part of a compassionate team that shows up for each other—and for our community—every day. We can’t wait to welcome you to our Care Team.

Working Conditions & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally

2. Ability to sit for long periods of time

3. Direct exposure to computer screen

4. May be exposed to contagious/infectious diseases