PATIENT PROCESS ADVOCATE at Aultman Health Foundation – ORRVILLE, Ohio

Coordinates the flow of patients utilizing excellent customer service. Cleans and services assigned areas in a way that maintains department flow and provides a clean, attractive, safe environment with minimal interference to others. Orders and receives assigned supplies.Performs clerical, receptionist, and related duties on the unit, under the direction of a registered nurse and/or physician/nurse practitioner.

• High school graduate.

• Willingness and ability to work collaboratively within a team.

• Good organizational skills and good communication.

• Typing/computer skills. Must be computer literate to complete task(s) as required.

• Greet and assist patients and their families upon arrival to the Department.

• Responsible for department housekeeping duties as needed.

• Assists in orientation of new colleagues to the unit.

• Serves on committees as assigned by Director.

• Responsible for the Pain Management scheduling, phones, registration and check in processes.

• Responsible for efficient, courteous interview of patient/physician office representatives to obtain required data for scheduling procedures.

• Accurately gives pre-procedure instructions to physician office staff or patients.

• Coordinates with referring physician’s office to assure necessary insurance/workman’s compensation that approval has been received.

• Creates and maintains AOH Center for Pain Manafor our training gement charts. Obtains all physician dictation, test results and updates chart documents. Ensures charts are prepared for hospital coders in appropriate time frame.

• Communicates documentation deficiencies to appropriate departments.

• May also perform secretarial duties in other offices as the need exists.

• Assist with transporting patients throughout the unit and upon completion of the procedure, to their receiving transport vehicle, at the discretion of the Registered Nurse.

• May be cross trained to enter charges, surgery scheduling, desk, and other areas as needed.

• Responsible for checking emails and online learning assignments on a regular basis.

• Other duties as assigned by Director.

• Normal hours are based upon shift requirements.

• Requires occasional paid overtime to handle peak work times

• Subject to frequent interruptions and changes in priority of duties throughout the day

• Sitting/standing/moving about during working hours

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. AultCare is an EEO/AA Employer M/F/Disability/Vet.

AultCare/AHS will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on AultCare/AHS or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.