Installation Technician – Integrated Security at SafeTouch LLC – RICHMOND HILL, Georgia

Installation Technician (Tiers 1, 2 & 3) – Integrated Security

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.

Job Summary

The Installation Technician at SafeTouch Security installs, services, and maintains residential and small-business security systems, including burglar alarms, cameras, video doorbells, smart-home devices, and related low-voltage equipment. This role requires strong mechanical ability, comfort working in attics/crawlspaces, and the ability to run wire, mount devices, program panels, and educate customers on system use. This is a three-tiered role with increasing levels of responsibility and expertise.

Tier One Duties and Responsibilities

• Assist senior technicians with residential and small business security system installations.
• Support with running and securing low-voltage wiring through attics, walls, crawlspaces, and ceilings.
• Mount and install equipment, including keypads, door/window contacts, motion detectors, glass breaks, sirens, and control panels.
• Assist with installation of security cameras, video doorbells, and smart home components as needed.
• Perform basic system testing (sensor checks, communication tests, walk tests) and help troubleshoot common issues.
• Learn basic programming and configuration of alarm panels and connected devices.
• Maintain accurate documentation, including equipment used, serial numbers, and job completion notes.
• Provide professional customer service and assist with basic customer questions during installation.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Participate in an on-call rotation.
• Perform additional duties as required to support evolving business needs.

Tier One Requirements

• High school diploma or equivalent.
• Interest in hands-on work and willingness to learn the security installation trade.
• Basic understanding of low-voltage systems and wiring.
• Comfortable using hand tools (drill, ladder, fish tape, testers, etc.) while consistently following safe work practices and maintaining a safety-first mindset.
• Strong technical aptitude with attention to detail and problem-solving skills.
• Work well independently and collaboratively in a team environment.
• Strong communication skills and a customer-service mindset.
• Pass drug screening and background check requirements.
• Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy.
• Bilingual skills are a plus.

Tier Two Duties and Responsibilities

• Independently complete standard to intermediate residential and small business installations.
• Perform service calls, including troubleshooting sensor issues, wiring faults, communication failures, and device replacement.
• Install and configure equipment such as alarm panels, keypads, sensors, cameras, and smart home devices.
• Perform clean and professional wire routing, termination, labeling, and device mounting.
• Complete full system testing and verify proper operation before job completion.
• Educate customers on system operation, app use, arming/disarming, and basic troubleshooting.
• Maintain accurate records of equipment inventory and project documentation.
• Provide guidance and training support to Tier 1 technicians.
• Coordinate with customers to schedule installation/service appointments and confirm site readiness.
• Ensure compliance with industry standards and company installation guidelines.
• Stay updated on security alarm technology, camera systems, and installation best practices.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Participate in an on-call rotation.
• Perform additional duties as required to support evolving business needs.

Tier Two Requirements

• High school diploma or equivalent.
• Two or more years of experience in security alarm installation, low-voltage installation, or related field.
• Strong knowledge of alarm system components, wiring methods, troubleshooting techniques, and established safety protocols.
• Comfortable performing installation tasks in residential and light commercial settings, consistently prioritizing safe work practices.
• Ability to handle multiple jobs and service calls while meeting quality and customer service expectations.
• Strong problem-solving and analytical skills; detail-oriented with technical aptitude.
• Excellent communication and interpersonal skills with customers, coworkers, and vendors.
• Pass drug screening and background check requirements.
• Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy.
• Bilingual skills are a plus.

Tier Three Duties and Responsibilities

• Independently coordinate and complete complex residential and small business installations and service work.
• Design and recommend customized security solutions, including burglar alarm, video surveillance, smart home integration, and small business security needs.
• Lead panel takeovers, complex troubleshooting, and advanced system diagnostics.
• Install and configure advanced devices such as multi-camera systems, network-connected cameras/NVRs, smart locks, and integration components (as applicable).
• Conduct system inspections, audits, and quality control checks to ensure SafeTouch installation standards are met.
• Provide mentorship, training, and technical support to Tier 1 and Tier 2 technicians.
• Maintain accurate documentation, including job notes, equipment tracking, and service outcomes.
• Build strong relationships with customers and vendors and represent SafeTouch professionally in the field.
• Ensure compliance with industry standards, regulations, and SafeTouch policies.
• Stay updated on emerging security technology and installation best practices.
• Assist in improving standard operating procedures, training materials, and field best practices.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Participate in an on-call rotation.
• Perform additional duties as required to support evolving business needs.

Tier Three Requirements

• High school diploma or equivalent.
• Three or more years of experience in security alarm installation and service (residential and/or small business).
• Advanced knowledge of alarm system components, wiring, programming, troubleshooting, and safe installation practices.
• Demonstrated ability to lead complex installations and resolve advanced technical issues in the field while maintaining a strong commitment to safety.
• Ability to coordinate multiple installations/service calls and maintain quality, documentation, and customer satisfaction.
• Strong leadership, organization, and time management skills.
• Excellent communication and interpersonal skills with customers, coworkers, and vendors.
• Security/low-voltage certifications are preferred (training may also be made available through SafeTouch).
• Pass drug screening and background check requirements.
• Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy.
• Bilingual skills are a plus.

Physical Requirements – all 3 tiers:

• Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces.
• Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods.
• Move and handle equipment or materials up to 50 pounds.
• Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity.
• Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically.
• Communicate effectively during interpersonal interactions and presentations.
• Drive to and from work and client sites as business needs require.
• May be exposed to loud noise environments.

Job Type: Full-time, non-exempt

Work/Base Location: Savannah, GA

Core Work Hours/Availability: 7:00 AM to 4:00 PM Monday through Friday or Tuesday through Saturday. Overtime as business needs require. Participate in an on-call rotation, with a $75 stipend per on-call period.

Travel: 20 – 25%

Company Vehicle: Yes

Benefits:

• Competitive pay plus quarterly incentive opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with match
• Paid time off and holidays
• Opportunities for professional development and growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.