RSA-Commercial Client Executive at RSA Security USA LLC – Burlington, Massachusetts

RSA - Commercial Client Executive

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.

The Client Executive (Commercial) is a quota-carrying individual contributor responsible for the renewal, retention, and overall health of an assigned book of existing RSA customers. This role owns the end-to-end renewal motion while serving as the primary customer point of contact, driving customer value realization, and identifying expansion opportunities in partnership with the Account Executive team.

Principal Responsibilities:

Customer Retention & Growth

• Own all support, subscription, and product renewals for assigned customers.
• Develop and execute strategic plans to maintain and grow existing accounts.
• Drive renewal rate performance and proactively manage churn risk.
• Analyze customer usage and business needs to identify expansion opportunities and partner with AEs for execution.
• Maximize customer value and adoption of RSA solutions.

Customer Engagement

• Serve as the primary point of contact and trusted advisor for customers.
• Build and expand relationships, including with C-level stakeholders.
• Own customer engagement cadence, including Quarterly and Strategic Business Reviews.
• Proactively manage customer satisfaction issues and escalations.
• Leverage RSA’s internal ecosystem to drive strong customer outcomes.

Sales Execution & Forecasting

• Quote, negotiate, and close all renewal business.
• Maintain accurate forecasting and CRM hygiene.
• Independently prioritize activities to maximize results.
• Develop renewal pricing and sales strategies aligned to customer needs.

Skills:

• Proven ability to confidently and independently engage senior and C-level stakeholders.
• Strong organizational and time management skills with the ability to self-prioritize.
• Demonstrated ability to manage complex customer relationships and renewal cycles.
• Ability to navigate cross-functional teams and marshal resources effectively.
• Experience with CRM systems and sales forecasting best practices.

Education & Experience:

• Bachelor’s degree or equivalent relevant sales/customer-facing experience required.
• Experience in renewals, account management, customer success, or sales preferred.
• Willingness to travel to meet customers in person (approximately 10–25%).

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. RSA will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All RSA employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process, please contact rsa.global.talent.acquisition@rsa.com. All employees must be legally authorized to work in the US. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.