Medical Records Specialist / Front Desk at DeCoach Rehabilition Center – Cincinnati, Ohio

DeCoach Recovery Centre, a local leader in addiction treatment, is seeking a medical records tech to work at our Sharonville headquarters. The Medical Records Specialist is responsible for managing, preparing, and submitting medical documentation to insurance companies, physician offices, and other authorized parties. This role ensures timely, accurate, and compliant release of medical records while maintaining strict confidentiality and adherence to HIPAA regulations and CFR 42 Part 2. The ideal candidate is detail‑oriented, organized, and comfortable working in a fast‑paced healthcare environment. This position will also assist with front desk coverage at our Cincinnati, Fairfield and Hamilton offices. The ideal candidate will excellent customer service skills, a compassionate personality, and prior experience working in a healthcare or recovery setting.

Responsibilities:

• Prepare, submit, and track medical records requests to insurance companies, physician offices, and other healthcare entities.
• Review patient charts, reports, and documentation for completeness and accuracy before submission.
• Ensure all releases of information (ROI) comply with HIPAA/42 CFR Part 2 and organizational privacy policies.
• Respond promptly to incoming requests for medical records via phone, fax, email, or electronic portals.
• Maintain an organized system for monitoring request statuses, follow‑ups, and deadlines.
• Collaborate with clinical and administrative staff to obtain any missing documentation needed to fulfill requests.
• Update electronic health records (EHR) systems with submission details, notes, and record logs.
• Handle confidential information with the highest degree of professionalism and discretion.
• Assist with scanning, indexing, and filing patient documentation as needed.
• Support audits or compliance reviews by retrieving medical records upon request.
• Front desk coverage at our Cincinnati, Hamilton and Fairfield locations, which includes greeting visitors and patients, checking patients in for their appointments, arranging transportation, answering phones, verifying insurance and other administrative duties as needed.

Qualifications:

• High school diploma/GED is required
• At least two-years of training or experience in customer service and medical office work.
• Computer proficiency.
• Strong verbal and written communication skills.
• Ability to work independently.
• Good organizational skills.

DeCoach Recovery offers their employees great benefits, including:

• Medical, Dental and Vision Insurance plans
• a company matched 401(k) plan
• Tuition reimbursement
• PTO and Paid Holidays
• Professional Development assistance
• Opportunities for advancement
• Yearly merit raises