Administrative Assistant at Sims Municipal Recycling – Southington, Connecticut

About Circular Services:
Circular Services is the largest privately held recycling and organics service provider in the U.S. It operates over 30 facilities serving major long-term municipal and commercial contracts. The mission of Circular Services is to keep valuable materials in circulation and minimize the cost and environmental impact of landfills. The company services municipal contracts with some of the largest and fastest growing cities in the U.S. including New York City, Austin, San Antonio, and Phoenix.

About the Role:

We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations across multiple business lines within our Circular Services organization in the Southington, Connecticut office.

The Administrative Assistant will work closely with company leadership and serve as a key point of contact for customers, helping translate service requests into operational action. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys logistics coordination, and wants to make a meaningful impact in the sustainability space.

Benefits:

• Comprehensive Medical, Dental, and Vision coverage
• Company-paid Life Insurance
• Flexible Spending Account (FSA)
• 401k with company match
• Paid Parental Leave
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program

Responsibilities:

• Serve as the primary point of contact for customer service, responding promptly and professionally to phone and email inquiries from current and prospective clients.
• Process customer orders and ensure services are accurately scheduled and fulfilled.
• Support seasonal and year round business activities, adjusting priorities as business demands shift.
• Draft, distribute, and maintain service agreements and related documentation.
• Utilize Customer Relationship Management (CRM) systems to track service requests, customer communications, and account details.
• Enter and maintain accurate data related to routes, services, billing, and customer accounts.
• Generate internal and external reports related to operations and service performance.
• Coordinate logistics by reviewing routes, maps, and scheduling details to support efficient service delivery.
• Maintain an organized and efficient office environment, particularly during peak seasonal demands.
• Support ownership and management with administrative tasks and special projects as needed.

Minimum Job Qualifications:

• High School Diploma or GED required.
• Prior customer service experience.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and general computer systems.
• Comfortable reading maps and understanding routing/logistics coordination.
• Data entry experience with strong attention to detail.
• Highly organized with the ability to manage multiple tasks simultaneously.

Preferred Job Qualifications:

• Associate or bachelor’s degree.
• Experience working in logistics, transportation, or service-based businesses.
• Knowledge of or interest in composting, sustainability, or environmental initiatives.
• Motivated to contribute positively to the Connecticut community through your work.

EEOC: Circular Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Circular Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Circular Services are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Circular Services will not tolerate discrimination or harassment based on any of these characteristics.