Assistant General Manager at West Coast Seniors Housing Management Limited Partnership – Victoria, British Columbia

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About the Role

The Assistant General Manager reports to the General Manager and/ or designate and is responsible for supporting the General Manager in the day to day and long term operations to enhance the experience of all persons served at their community. This position provides leadership in the delivery of client and resident care with a focus on coordination and integration of services. This role oversees predetermined operational and administrative activities of operations and fosters an environment that empowers and supports individuals to provide safe, high quality care while acting as a role model for all staff.

The successful candidate will have experience in Marketing and Finance. This role will oversee and support marketing initiatives, community outreach, and resident acquisition strategies

Responsibilities

• Engage and mobilize clinical and non clinical teams to achieve the purpose, goals, objective and key results of the organization.
• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Model the values and leadership behaviours of organization and inspire other to do the same.

Administrative:

• Works collaboratively with the clinical team to monitor all resident care indicators through the Care Management software program and all licensing requirements are met.
• Ensures that policies, procedures, protocols and guidelines are appropriately implemented, and reviewed.
• Leads community short and long term planning initiatives, with the support of appropriate stakeholders.
• Works with the finance department to monitor fiscal control of all the community operations and participates in preparation and execution of an annual operating and capital budget.

Service Delivery:

• Together with the clinical department ensures appropriate resident admission to maximize occupancy.
• Supports the clinical department with Continuing Care and other healthcare providers with communication, funding, waitlist and transfers.
• Ensures the investigation of all licensing reports concerning community operations and initiates the appropriate actions and documentation.
• Supports the Support Services team in reviewing menus, cost control, inventory, infection control and procedures are provided at the high quality for resident satisfaction.
• Supports the Recreation team to ensure all persons served are engaged and receiving opportunity to enhance their quality of life though various activities.
• Maintains a safe environment for residents, family and staff, through:

1. accident prevention,
2. knowledge of emergency procedures and regulations,
3. the safe use of supplies and equipment and reporting when repairs are necessary, and
4. Utilizing infection control procedures

Human Resources:

• Develops highly engaged staff and ensures optimal levels of qualified staff are available within all departments.
• Responsible to support department managers and leaders to ensure performance outcomes of department staff are meeting service standards and commitments.
• Regularly meets department managers to ensure staff are supported and accountable to meet their departmental objectives.
• Ensures that all aspects of Collective Agreements and Employment Standards are followed.
• Responsible for cooperative management and union relationships, this includes; resolving grievances and participating in labour management meetings and participate in union negotiations.
• Supporting employees through the employee life cycle including; engagement and recognition activities.
• Chairs or attends regular community staff meetings and ensures concerns are addressed quickly.
• Ensures staff are supported to participate in continued learning inside and outside the community wherever possible.

• Actively promotes the community through local organizations, visits and speaking engagements. Maintains a positive rapport and professional contact with local health, funding, and regulatory agencies, and other health organizations.
• Assist and supports the Community Relations Manager in achieving set occupancy goals.
• Experience planning and executing marketing initiatives and community outreach to drive occupancy in assisted living or long-term care.

Qualifications and Skills:

• Completion of undergraduate degree in health sciences, business or health administration or related field or an equivalent combination of education and experience.
• 2 years’ recent related experience in Senior Housing, Health Care or Hospitality, including 1 years in leadership role.
• Experience managing budgets, financial reporting, and analyzing operational metrics to support business growth in assisted living or long-term care
• Knowledge of the Residential Care Regulations; Community Care and Assisted Living Act; Service Provider Manual, including criteria for complex care.
• Able to plan, organize and direct the operations of the community.
• Innovative, creative thinker with a growth mindset.
• Must be able to read, write. and verbally communicate effectively in English
• Ability to lead and build highly effective interdisciplinary teams.
• Skilled and interested in conflict management and quality improvement.
• Demonstrates interest, empathy, and understanding of the care needs of seniors.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Knowledge of Microsoft Office Suite.
• Previous financial management and budget experience.

West Coast Seniors Housing Management

is an equal opportunity employer.