Program Coordinator, Caregiver at SourcePoint - Thrive After 55! – DELAWARE, Ohio

Reports to: Community Engagement Manager

FLSA: Fulltime nonexempt position

Summary:

Caring for a spouse, parent, or loved one takes a great deal of time, effort, and hard work. SourcePoint’s caregiver support offers a variety of free resources and dynamic programs. The Caregiver Program Coordinator oversees this invaluable service to our community and is responsible for coordination, evaluation, and expansion of our comprehensive caregiver program. The program includes a broad array of activities and services which support, guide, educate and address the needs of caregivers served by SourcePoint. This position requires regular evening availability, with schedules flexing across operating hours Monday–Thursday (8:00 AM–8:00 PM) and Friday (8:00 AM–5:00 PM) to meet program needs. Occasional Saturday hours may be required on a rotating, quarterly basis. Flexibility in scheduling is essential to support participant access and program delivery.

Essential Job Functions and Expectations:

Program Research and Needs Assessment

• Conduct ongoing research on best practices, emerging trends, and evidence-based models in caregiver support and grief services
• Assess community needs through surveys, focus groups, and stakeholder engagement
• Identify service gaps and recommend new program opportunities aligned with organizational goals
• Stay informed on local, state, and national resources related to caregiving and bereavement

Program Development and Design

• Design structured, evidence-informed programs for caregivers and individuals experiencing grief
• Develop curriculum, session outlines, and supporting materials for workshops, educational presentations and support groups
• Ensure programs are inclusive, trauma-informed, and culturally responsive
• Establish clear program goals, measurable outcomes, and evaluation methods
• Collaborate with internal teams and external partners to enhance program offerings

• Facilitate caregiver and grief support groups, workshops, and educational sessions
• Create a safe, respectful, and supportive environment for participants
• Adapt facilitation style to meet diverse emotional, cultural, and learning needs
• Manage group dynamics and respond appropriately to sensitive or crisis situations
• Provide resource navigation and referrals as appropriate

Evaluation and Continuous Improvement

• Collect and analyze participant feedback and program data
• Measure program effectiveness against established KPIs and outcomes
• Use data insights to refine and improve program content and delivery
• Prepare reports summarizing program impact and recommendations

Community Engagement and Outreach

• Maintain a thorough understanding of programs and services provided and supported by SourcePoint. This includes SourcePoint programs and services, as well as those supported through our partnerships
• Build and maintain relationships with volunteers, community partners, healthcare providers, and support organizations in the Delaware County community
• Promote programs through presentations, events, and outreach efforts
• Represent the organization in community meetings and collaborative initiatives
• Increase awareness and accessibility of caregiver and grief support services

Documentation and Compliance

• Maintain accurate records of program participation, outcomes, and evaluations
• Ensure confidentiality and ethical standards are upheld at all times
• Adhere to organizational policies and relevant regulations

Required Skills and Abilities:

• Demonstrate empathy, professionalism, and emotional intelligence when working with vulnerable populations
• Maintain up-to-date knowledge of caregiving challenges, grief processes, and support strategies
• Exhibit strong facilitation, communication, and active listening skills
• Ability to manage sensitive conversations and maintain appropriate boundaries
• Show initiative in identifying program improvements and new opportunities
• Collaborate effectively with diverse client groups, cross-functional teams, community partners as well as navigate group dynamics
• Maintain flexibility to adjust programming based on participant needs and feedback
• Commit to ongoing professional development in areas related to caregiving, grief, and group facilitation
• Excellent computer skills, including fluency with basic software products, including Microsoft Office
• Ability to meet deadlines and successfully manage multiple tasks simultaneously
• Ability to maintain accurate records and prepare professional correspondence and reports
• Ability to promote a positive work culture within the organization; project a positive image of the organization in the community and to routinely interact with the public
• Must have reliable transportation to and from work, and offsite events, etc., as assigned
• Ability to think creatively and effectively navigate ambiguity and frequent change
• Serve as person-in-charge per schedule

Education and Experience:

• Associate degree in social sciences with 5 years’ experience or bachelor’s degree in related field required
• Specialized training or coursework in grief, bereavement, or caregiver support required
• Registered social work assistant or Licensed Social Worker (LSW) preferred
• 2–5+ years of experience in one or more of the following areas:

o Facilitating support groups (grief, caregiver, or similar populations)

o Program development and implementation in a community or healthcare setting

o Direct service with older adults, caregivers, or individuals experiencing loss

o Behavioral health, gerontology, social services, or public health

• Demonstrated experience in:

o Designing and leading educational workshops or support programs

o Managing sensitive or emotionally complex situations with professionalism

o Conducting needs assessments and using data to inform programming

o Building partnerships with community organizations and stakeholders

o Grief models, bereavement processes, caregiver stress, burnout, and support strategies as well as community-based services and resource navigation

Equivalent Experience Consideration

A combination of education and relevant professional experience may be considered in lieu of formal degree requirements, particularly for candidates with extensive experience in caregiving, peer support, or community-based facilitation.

Essential Physical Requirements/Working Conditions:

• Able to occasionally move about the building and operate office machines
• Able to remain in a stationary position 50 percent of the time
• Able to communicate clearly in group settings, 1:1, and presentations, via in-person, phone and virtually
• Must be able to lift and/or exert up to 20 pounds occasionally

Other:

In any organization, particularly a small organization, it is necessary to assume new responsibilities necessary to ensure a smooth continuity of operations with the organization. It is expected that other organizational needs will emerge, which will be assigned to this position.

About SourcePoint:

SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Come join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.