Sox Suite Elevator at At Your Service – Chicago, Illinois

Concierge/Elevator Operator

Part time / Evenings, weekends, and holidays availability required

Venue locations:

• Rate Field

General Responsibilities:

Embody the mission, values and common purpose of the SOXtraordinary Squad who represent the Chicago White Sox. Provide welcoming, comfortable, and top-level customer service to White Sox suites & premium areas guests with a smile.

Demonstrated Skills:

• Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to speak effectively before groups of customers or employees of the organization.
• Demonstrate skills in a warm, open, welcoming environment and thank guests as they enter and leave.

• Ability to stand for 3 quarters (¾) of shift. Team members are expected to fully perform the essential functions of the job.

Specific Duties:

• Provide friendly and professional directions for all guests entering and exiting the elevator

• Ensure safety regulations while operating elevator and passenger number limits
• Assist guests with getting on and off elevator

• Be an expert on all service and unique amenities at the ballpark to provide each fan with unique experience
• Ability to respond with adaptive service for guests with disabilities.
• Ability to work as a team player and independently
• Check guest tickets to ensure they are accessing the correct floor
• Ensure elevators are in sound working conditions and available for guests
• Ability to work with minimum direction majority of the time
• Notify designated supervisor of incidents to be recorded on incident report
• Knowledgeable in facility services and physical layout
• Assist guest with problems or complaints if applicable
• Perform other duties assigned

Qualifications:

• Must be 18 years of age or older
• Ability to work evenings, weekends, and holidays
• High school diploma
• Excellent communication skills
• Superb customer service skills
• Must be able to work outdoors conditions
• Comfortable in small/confined spaces
• Available for at least 80% of the events at Guaranteed Rate Field. Team Member must be able to withstand moving elevator

Additional Information:

• Pay Rate = $16.85/hr
• The individual may be required to sit or walk up to 2/3 of the work shift
• The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift
• The individual may also be required to lift up to 10 pounds
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions