BDC Representative at Milton Martin Toyota – Gainesville, Georgia

Be the Voice of Exceptional Service at Milton Martin Toyota!

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced, customer-focused environment? Milton Martin Toyota is looking for a Service Client Care Coordinator to join our Business Development Center (BDC) — a vital part of our service department's success.

As the first point of contact for many of our valued customers, you'll play a critical role in shaping the service experience from the very first call. If you're friendly, detail-oriented, and driven by results, we want to talk to you!

What We Offer:

• Medical, Dental and Vision insurance
• A 401(k)-retirement plan with company match
• Basic Life with AD&D and Short-Term Disability 100% covered by employer
• Employee Discounts and Rewards Program
• Paid Time Off
• Work/Life Balance
• Clear paths for Career Advancement and on-the-job training
• Enjoy a supportive team culture, premium facilities and the opportunity to grow with a company that truly values its employees and gives back to the community.

What You’ll Do:

• Handle inbound calls quickly and professionally to assist customers and schedule service appointments
• Make outbound calls to follow up on recalls, ToyotaCare, loyalty rewards, extended warranties, and more
• Review service history to recommend additional services during appointment setting
• Stay current on promotions, service specials, recalls, and updates
• Operate CRM and DMS software confidently and efficiently
• Develop product knowledge of Toyota vehicles and service offerings

• Excellent verbal communication and active listening skills
• High attention to detail and follow-through
• Professional phone presence and strong organizational skills
• Ability to multitask in a high-volume call environment
• Comfortable using customer service and scheduling software (CRM/DMS)
• Positive attitude, team player, and a strong work ethic
• Bilingual is a plus!

Why Milton Martin Toyota?

Milton Martin Toyota has been family-owned for over 60 years and is built on a reputation for honest, friendly service that puts people first, while giving back to the community and leaning on our core values (Character, Care for People, Commitment to Service and Continuous Improvement). Apply today and take the first step toward a successful career with a dealership that treats you like family.