Manager, Software Technical Account Managers at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Software Technical Account Managers in the United States.

This role is a high-impact leadership position responsible for guiding technical customer-facing teams that support complex software and hardware deployments within mission-critical environments. You will oversee a distributed group of Technical Account Managers who act as the operational bridge between customers and internal delivery teams. The role combines people leadership, program oversight, and executive engagement, ensuring successful implementation and adoption of integrated technology solutions. You will drive consistency across deployment models while improving performance, customer outcomes, and operational efficiency at scale. This is a highly visible position requiring strong technical fluency, strategic thinking, and the ability to lead in fast-paced, high-stakes public safety contexts. You will play a key role in shaping long-term customer success and strengthening strategic partnerships.

• Lead, coach, and develop a team of Technical Account Managers supporting embedded, regional, and traveling customer engagement models across strategic accounts.
• Oversee end-to-end delivery of hardware deployments, software implementations, and integrated workflows across assigned agencies.
• Establish and enforce operational standards, playbooks, and best practices to ensure consistent execution quality across all delivery models.
• Act as escalation point for complex customer issues, executive stakeholders, and mission-critical deployment challenges.
• Partner with Sales, Product, Support, and Professional Services teams to align delivery with customer expectations and long-term strategy.
• Monitor portfolio performance through KPIs, including deployment timelines, adoption metrics, issue resolution SLAs, CSAT, and NPS.
• Identify systemic risks and drive continuous improvement initiatives to enhance delivery efficiency and customer outcomes.
• Ensure team readiness to manage infrastructure, networking, hardware provisioning, and software configuration dependencies.

• Bachelor’s degree in Business, Technology, Engineering, or related field, or equivalent professional experience.
• 8+ years of experience in customer-facing technical delivery, program management, or complex hardware/software deployment environments.
• 5+ years of experience leading senior individual contributors or technical teams in high-accountability roles.
• Strong executive presence with experience engaging senior stakeholders in complex or mission-critical environments.
• Demonstrated ability to scale operational execution across multiple delivery models and geographic regions.
• Broad technical understanding of SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.
• Experience managing performance through data, dashboards, and structured operational reviews.
• Preferred: experience with SQL, Power BI, SSRS, CJIS-compliant environments, and public safety systems such as CAD/RMS.
• Strong leadership, communication, problem-solving, and change management skills in fast-paced environments.

• Competitive base salary ranging from $125,625 to $201,000 USD, plus bonus and stock awards
• 401(k) retirement plan with employer matching contributions
• Comprehensive medical, dental, and vision insurance coverage
• Discretionary paid time off and paid parental leave for all employees
• Fitness, wellness, and emotional/mental health support programs
• Learning and development opportunities to support continuous growth
• Employee stock and long-term incentive programs
• Inclusive benefits designed to support physical, financial, and emotional well-being