Head of Product Management at Pew Research Center – Washington, District of Columbia

Washington, DC (Pew Research Center)

Primary Responsibilities

The Head of Product Management leads product strategy and execution of digital media products for Pew Research Center across multiple platforms. These include everything from reports to interactive features to videos, databases and large-scale applications. The ideal candidate is collaborative and detail-oriented with strong editorial judgment and time management skills.

The Head of Product Management will supervise a team of five digital producers and coordinate editorial calendars and audience plans in partnership with the communications team. The Head of Product Management will take a leading role in developing and maintaining content production processes and workflows, and in the ongoing development of the Center's WordPress-based content management and publishing system. The Head of Product Management reports to the Director of Digital Strategy.

Key Duties

Team Management

• Supervise and provide guidance for a team of five digital producers, overseeing long-term product roadmaps as well as daily content production

• Serve as key liaison between editorial and engineering - ensuring CMS web apps are centered in overall product strategy

• Work with producers, designers and engineers to create content appropriate for audiences on digital, social and emerging platforms

• Help to streamline workflows between producers, researchers and other stakeholders

Product/Project Management

• Lead end-to-end product development: define requirements, set priorities and partner with engineering on sprint planning

• Design products with a systems mindset, building reusable tools and components within the CMS vs. one-off features

• Ensure the timely completion of digital products by overseeing schedules and milestones, helping to coordinate meetings and reviews with project stakeholders

• Coordinate internal and external resources for digital products and applications

• Help select and manage vendors, making recommendations on solutions, cost and contracts, overseeing projects, and ensuring adherence to statements of work and other contract requirements

Website Management and Content Strategy

• Lead content management system administration and publishing, working closely with the Head of Engineering and Associate Director of Design and UX on custom WordPress CMS

• Work with enterprise team to review digital and social traffic using Google Analytics, Parse.ly and Hootsuite among other tools, providing clear narrative analysis for internal and external stakeholders

• Work closely with the communications team, ensuring that projects align with brand identity and strategic objectives

• Manage technical aspects and implementation of digital campaigns and AI initiatives, in close coordination with the Associate Director of Digital Outreach

• Collaborate with audience team to measure product performance and identify user trends

• Keep up with developments in online publishing, search, AI and digital marketing

Knowledge and Skill Requirements

• Demonstrated skills in requirements-gathering, resource organization and schedule development

• Must be proactive, collaborative and able to work in a cross-functional team, bridging technical and editorial skill sets

• Ability to think through complex issues, leading to recommendations and action plans

• Interest in emerging digital technologies and best practices including content management, publication workflow, user experience, digital marketing, audio/video, etc.

• Strong interest in Pew Research Center's diverse body of work and in exploring innovative ways of promoting data and research via social and digital channels

• Strong written and oral communications skills

• Experience with project management tools (preferably Asana) and various analytics tools

Education/Training/Experience Requirements

• Bachelor's degree in journalism, communications or related field

• Eight+ years digital media experience. Extensive experience in progressively responsible positions in product management and/or project management, including online strategy and operations, web development, and vendor management

• Experience implementing, maintaining and using a CMS, preferably WordPress

• Management experience preferred; project management certification a plus

FLSA Status: Exempt

Physical: Standard office environment which requires the ability to remain in a stationary position for most of the time, and to occasionally move around the office, as well as the ability to lift and carry light objects, such as paper, that generally weigh 20 lbs. or less.

Compensation: The typical starting salary for this position is $135,000 annually.

Hybrid Work Schedule: Pew Research Center staff are required to be present in the Center's Washington, D.C., office three core days weekly (Tuesday, Wednesday, Thursday). Staff may work virtually from remote locations on other days in a typical work week.

Application Procedure: Click on the Apply button, and complete required fields. A complete application includes a cover letter, resume, and work samples (typically an online portfolio linked to electronically in resume).

When requested, please upload a copy of your resume/cv, as well as a copy of your cover letter and work samples (if attachments) in the section labeled Resume/Cover Letter. If the documents have successfully uploaded, you should see 2+ attached files beneath the "Drop files here" box. Please make sure you have uploaded a resume AND a cover letter before moving on to the next page.

Total Rewards

In addition to competitive pay, Pew Research Center's employees enjoy a robust total rewards packagethat includes:

• Affordable, comprehensive health care that includes medical, dental (including adult orthodontia) and vision benefits.
• Generous paid annual leave plan, including a winter break between Dec. 25 and Jan. 1
• Employer-paid disability, life insurance and paid family leave plans
• Up to a 12% employer 401(k) contribution, with vesting at the end of the first year.
• A 37.5-hour workweek.
• Health savings or flexible spending account options with employer funding component.
• Flexibility to telework a portion of each week, with an additional four telework "flex weeks" each year for most staff.

EEO:

Pew Research Center makes employment decisions without regard to age, sex, race, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law. We encourage applications from candidates who represent a variety of backgrounds, perspectives, and skills.