Pickup Center Associate at FCP Euro – Milford, Connecticut

The Pickup Center Associate at FCP Euro is the face of FCP Euro’s Brand. They live and breathe the FCP Euro framework when providing the industry’s best customer experience from our customer-centric Experience Center. The Pickup Center Associate assists customers with sales, returns, diagnosis, and basic peace of mind to help FCP Euro customers maintain their vehicle(s) efficiently. The Pickup Center Associate is also responsible for picking, packing, and preparing customer orders for pickup.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Responsibilities and Duties

• Provide exceptional service to customers by finding parts, placing orders, diagnosing problems, and answering questions about customer accounts, product returns, our Lifetime Replacement Guarantee, and other policies and procedures
• Provide professional, prompt, and accurate communication in all customer interactions
• Maintain a clean and orderly work space
• Accurately pack and scan all pickup center orders
• Transfers orders between multiple fulfillment centers, which includes driving, order picking, and loading and unloading of parts from a vehicle
• Picks orders from the primary fulfillment center to fill customer orders
• Maintain the appearance of the Pickup Center by accounting for all orders and paperwork, and performing general upkeep on product and marketing displays
• Responsible for auditing customer orders to ensure SLA's are being met.
• Responsible for managing in-person orders and ensuring that inventory management system is maintained correctly.

Qualifications and Skills

• Previous retail and/or customer service experience
• Ability to handle multiple priorities in a fast-paced environment
• Ability to work independently as well as within a team
• Welcomes constructive feedback to identify and address problems
• Strong verbal and written communication skills
• Proficiency in typing, data entry, and basic math skills
• Automotive education or automotive enthusiasts preferred
• Proficiency in computer applications such as Gmail, Google Sheets, Google Docs, industry automotive parts catalogs, and customer management systems
• Demonstrates commitment to company values and quality of service
• Must have a valid driver's license

Compensation

• • $20+/ hr based on experience and qualifications.
  • Quarterly bonus opportunity of up to $750

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.

No phone calls or agency referrals, please.