Front Office Manager at StepStone Hospitality Inc. – Des Moines, Iowa

The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Front Office Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills.

Administration

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department

paper.

· Develop short- and long-term financial and operational plans for the guest service department that relate to

the overall objectives of the hotel.

· Participate in the preparation of the annual hotel budget.

· Increase level of guest satisfaction by delivery of an exceptional product through employee development.

· Review the reservation function to maintain the highest possible room occupancy and average daily rate

through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and

guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software.

Support

· Must have a comprehensive knowledge of the English language to effectively communicate with guests,

associates, and vendors.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Ability to accurately report information.

· Ability to assist with various accounting department tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

Personal Effectiveness

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

These are required of every associate.

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V