IT Help Desk Intern at Tombras – Knoxville, Tennessee

Tombras, a 450+ person, full-service, national advertising agency with a digital mindset, is seeking a

You’ll be joining one of the top independent agencies in North America. Connecting Data & Creativity for Business Results® is working for our clients and creating a flywheel affect fueling both client and agency growth. You’ll be a part of a highly creative agency that has been recognized by AdAge, Adweek, Communication Arts, Fast Company, Forbes and Fortune. Tombras was recently named 2025 AdAge Agency of the year and 2024 AdAge Independent Agency of the Year.

Where you'll be working: Knoxville

What to expect as a Help Intern at Tombras:

Commitment to a 9 week, paid internship, $18 an hour starting on 06.03.2026 and ending on 07.31.2026 with a maximum of 25 hours per week.

What you’ll be doing:

• First-Line Support: Acting as the initial point of contact for technical requests via Slack, email, and in-person "walk-ups."
• Hardware Deployment: Assisting with the setup, imaging, and configuration of workstations (primarily Mac-based) for new hires.
• Troubleshooting: Diagnosing issues with software (Adobe Creative Cloud, Microsoft 365), hardware (laptops, printers), and office connectivity.
• Meeting Support: Ensuring conference room AV technology is functional and software is current.

Asset Management: Helping maintain an accurate inventory of hardware, peripherals, and software licenses.

What you bring:

• Technical Literacy: A foundational understanding of macOS and Windows operating systems. Familiarity with mobile devices (iOS/Android) is a plus.
• Problem-Solving Mindset: The ability to approach technical hurdles with logic and patience.
• Communication Skills: Strong verbal and written skills to explain technical concepts to non-technical creative and account staff.
• Time Management: Ability to prioritize multiple tasks in a fast-paced agency environment.

Collaborative Spirit: A proactive attitude and a willingness to learn from a senior IT team while contributing your own ideas.

Why you'll want to work at Tombras:

• Family - It comes first, on every list. Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another.
• Dog-friendly offices
• Flexible PTO
• Generous parental leave for primary and non-primary caregivers
• Medical (PPO or High Deductible option) for employee + dependents
• 401(k) Participation
• Employer-paid Dental & Vision
• A company culture of promotions from within and an atmosphere allowing for varied and rapid career development.

Want more reasons to work at Tombras? Check out the latest Tombras News and Our Values.

Tombras is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.

Tombras is an E-Verify employer and participates in the E-Verify program.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Job may require traveling overnight, driving long distances as required and sitting for extended periods of time with occasional walking and standing and occasionally lifting or carrying articles weighing less than 10 pounds.

Remote employees must be based in the United States.