ER Client Intake Coordinator at Ethos Veterinary Health – Concord, California

Client Intake Coordinator – Emergency Department (Swing Shift)Location: Concord, CA
Schedule: Full-Time | Wednesday–Saturday | 4:00 PM – 2:30 AM
Compensation: $25 – $32/hour (based on experience) + $5.50/hr shift differential (6 PM – 6 AM)About SAGE ConcordSAGE Concord is proud to be the East Bay’s premier state-of-the-art Specialty and Emergency veterinary hospital. Since opening our modern, fully equipped facility in 2022, we have been at the forefront of providing exceptional care across a wide range of services, including Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine. We are driven by compassion, expertise, and a mission to support both our patients and the people who love them.Position SummaryAs a Client Intake Coordinator in our Emergency Department, you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery.Key Responsibilities

• Serve as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical team
• Accurately and efficiently triage emergency cases based on presenting symptoms and urgency
• Obtain patient histories from clients and enter information into the medical record
• Take initial vital signs and assist with physical intake of patients when appropriate
• Coordinate with technicians and doctors to prioritize cases and communicate updates to clients
• Maintain accurate invoicing by entering service charges during the intake process
• Prepare exam rooms for incoming patients and maintain cleanliness
• Help manage client expectations with clarity, compassion, and professionalism during high-stress situations
• Support ER team flow and ensure timely handoffs between shifts

Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred)
• Strong communication, interpersonal, and customer service skills
• Proven ability to stay calm under pressure and multitask in a fast-paced environment
• Understanding of veterinary terminology and emergency care protocols
• Comfortable lifting 40+ lbs and standing for extended periods
• Bilingual skills a plus, but not required

Schedule

• 4/10 schedule: Wednesday–Saturday
• Swing Shift: 4:00 PM – 2:00 AM
• Must be available for some holidays

Compensation & Benefits

• Pay range: $25 – $32/hour, based on experience
• Shift Differential: Additional $5.50/hour for hours worked between 6 PM – 6 AM
• Health, dental, vision, life, and disability insurance
• 401(k) retirement plan with employer match
• Paid time off and flexible spending accounts
• Employee Assistance Program (EAP)
• Uniforms provided
• Annual Veterinary Assistant allowance
• License application and renewal reimbursement (for RVTs)
• Opportunities for career growth, training, and mentorship

Why Join Us?At SAGE Concord, you’ll be part of a collaborative and supportive team dedicated to advancing emergency veterinary care. If you are motivated, compassionate, and ready to make a difference in the lives of animals and their people, we invite you to apply.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.