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Customer Service Representative at FIVE OAKS FARMS INC – Wilmington, North Carolina

FIVE OAKS FARMS INC
Wilmington, North Carolina, 28401, United States
Posted on
Job Function:Customer Service

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About This Position

Description:
  • Assist customers in person, over the phone, and via email with orders, questions, and product availability
  • Enter orders, invoices, and payments using POS and internal systems
  • Provide knowledgeable recommendations on plants, trees, and landscape materials
  • Suggest appropriate substitutions when specific products are unavailable
  • Coordinate with production team, delivery, and inventory teams to ensure smooth order fulfillment
  • Handle basic scheduling, dispatch communication, and order updates
  • Maintain a professional, helpful, and solution-oriented customer experience
Requirements:
  • Prior customer service experience required (nursery, landscaping, building materials, or related fields preferred)
  • Strong communication and problem-solving skills
  • Comfortable working with POS systems and basic computer software
  • Ability to multitask and stay organized in a busy, seasonal environment
  • Professional attitude with a hands-on, team-oriented mindset

Job Location

Wilmington, North Carolina, 28401, United States
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Job Location

This job is located in the Wilmington, North Carolina, 28401, United States region.

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