MRO Sales Manager at Hartzell Propeller – Piqua, Ohio

Hartzell Propeller LLC

Hartzell Propeller Inc. is a world-class engineering and manufacturing company offering the broadest range of propeller systems in the aviation industry. Hartzell designs, develops, tests, manufactures, and supports constant-speed aluminum and composite propeller systems across general aviation, business aviation, and military platforms.

Founded on the principle of “Built on Honor,” Hartzell traces its heritage back to 1914, with the first Hartzell propeller manufactured in 1917 following a relationship between Orville Wright and Robert Hartzell. Integrity, technical excellence, and long-term customer trust remain foundational to the company’s success.

Description:

Hartzell is seeking a results-driven MRO Sales Manager to support the continued growth of its company-owned MRO network. This role is territory-based and responsible for driving overhaul, repair, exchange, and used serviceable material (USM) activity into the appropriate Hartzell-owned repair stations based on geographic and capability alignment.

The MRO Sales Manager serves as the primary field sales contact for assigned operators, MRO partners, and regional accounts. This position focuses on developing new business, strengthening existing customer relationships, and ensuring customer opportunities are properly routed to the optimal Hartzell facility to maximize service performance, turnaround time, and customer satisfaction.

Key Deliverables:

Territory Business Development

• Develop and execute a territory sales strategy aligned with the capabilities, capacity, and geographic footprint of Hartzell’s company-owned MRO network.
• Identify, pursue, and convert new MRO service opportunities within assigned territory.
• Drive overhaul, repair, exchange, and USM business into the most appropriate Hartzell-owned shop based on location, product, and workload.

Account & Regional Sales Management

• Manage a portfolio of operators, MROs, and regional customers within assigned territory.
• Actively prospect new customers while expanding share of wallet with existing accounts.
• Coordinate quoting, induction planning, and service execution in close collaboration with internal sales, support, materials, and operations teams.

Used Serviceable Material (USM) Support

• Identify and route USM opportunities that support overhaul, exchange, and turnaround activity.
• Partner with materials and operations teams to optimize inventory utilization and service efficiency.
• Maintain awareness of regional market pricing, availability, and competitive dynamics within the territory.

Customer & MRO Partner Engagement

• Build and maintain strong working relationships with regional operators, service centers, and channel partners.
• Serve as the primary commercial point of contact for assigned accounts.
• Ensure customer expectations are clearly communicated, aligned, and met throughout the service process.

Trade Shows & Regional Events

• Represent Hartzell at regional trade shows, customer events, and industry events.
• Leverage events to generate new leads, strengthen existing relationships, and gather competitive intelligence.
• Provide structured post-event feedback and market insights to leadership following regional events.

Internal Coordination & Execution

• Collaborate cross-functionally with materials, operations, engineering, and account service teams to ensure successful opportunity execution.
• Ensure opportunities are properly qualified, quoted, and effectively transitioned into the service process.
• Support continuous improvement efforts related to sales processes and customer experience.

Market Intelligence & Reporting

• Monitor regional market trends, competitor activity, and customer demand patterns.
• Maintain accurate CRM records, pipeline visibility, and sales forecasts.
• Provide regular updates to leadership on territory performance, opportunity pipeline, and risks.

First Year Success Factors

1. Building credibility and trust with customers and MRO partners across the assigned territory through consistent and professional engagement.
2. Consistently identifying and directing well-qualified MRO and USM opportunities into Hartzell-owned shops.
3. Developing and maintaining a healthy and forecastable territory sales pipeline.
4. Demonstrating strong collaboration with operations, materials, and internal support teams to ensure opportunities are executable and delivered as promised.
5. Growing share of wallet with existing customers while adding new accounts.
6. Developing a solid working knowledge of Hartzell propeller systems, MRO capabilities, and overhaul processes to support credible customer engagement.
7. Exhibiting clear understanding of Hartzell Aviation companies, product offerings, and competitive positioning within the regional market.

Education/Experience

• Bachelor’s degree required (technical field preferred).
• Minimum 5+ years of sales experience, preferably in technical, aerospace, or MRO environments.
• Experience supporting regional or territory-based sales models strongly preferred.

Technical Competencies

1. Ability to sell highly engineered products and services
2. Strong customer-facing and relationship management skills
3. Financial acumen related to pricing, margins, and cost drivers
4. Demonstrated mechanical aptitude
5. Time and territory management skills
6. Proficiency with Microsoft Office; experience with ERP/CRM systems a plus
7. Strong written and verbal communication skills

Behavioral Characteristics

• Customer Focus – Builds trust through responsiveness and follow-through
• Territory Ownership – Acts with accountability for assigned region
• Collaboration – Works effectively across internal teams
• Initiative – Proactively identifies and pursues opportunities
• Energy & Drive – Maintains consistent activity and momentum

Compensation

Competitive salary and benefits package, commensurate with experience.

Our Culture

We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety, collaboration, and a love for all things aviation. We offer a comprehensive compensation and benefits package to support your well-being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company provided Growth Participation Units (GPU) and so much more. Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth and development and celebrates our success.

Hartzell Propeller has a pre-employment and random Federal Drug & Alcohol Testing requirement and tests for marijuana, cocaine, opioids, amphetamines and phencyclidine in addition to alcohol.

Equal Opportunity Employer/Protected Veteran/Disability/E-Verify