Resolution Specialist at Kellogg Community Credit Union – Battle Creek, Michigan

KCCU has an exciting opportunity for a Resolution Specialist!!

Our Resolution Specialist role is critical position for the organization. The Resolution Specialist will be responsible in assisting with the overall resolutions activity for the credit union. Will use independent judgment to make decisions to minimize the credit union’s losses while ensuring compliance with credit union policies. Monitors delinquent account information. Communicates with members on negative accounts, and assists in processing of incoming and outgoing garnishments. Alerts management team and staff of necessary collections or fraud information and assists Credit Union employees as necessary. Provides world class member and employee service.

Responsibilities:

• Uses independent judgment to make decisions in the best interest of the credit union.

• Ensures collection department is following credit union policies.

• Recommends changes to collection processes as necessary.

• Communicates or coordinates communication with members when necessary regarding the status of their account.

• Recommends monthly charge-offs.

• Negotiates payment arrangements with members as necessary, including charged off accounts.

• Coordinates transfer of information to attorneys or collection agencies on accounts that have been turned over for legal action.

• Keeps staff and management informed on important fraud updates, including training items if necessary.

Qualifications:

A minimum of one-year experience in a similar capacity, ability to motivate and influence others, ability to meet and exceed established goals, and strong communication skills. Strong PC skills, attention to detail, and ability to work at a fast pace important.

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