Shuttle Ambassador at Nevada Behavioral Health / NovumHealth – Las Vegas, Nevada

Our Mission
To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Who are we?
Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah.

Position: Shuttle Ambassador
Schedule: 4 days on and 3 days off
Location: The Courtyard (Las Vegas, Nevada) – Onsite (This role is not eligible for Remote or Hybrid)
Starting Salary Range: $17 per hour
The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.

What’s the role?
The Arrow Ambassador is responsible for providing on-board support and guidance to guests, accessing essential services and community resources through the Arrow transportation service. This role serves as an ambassador on the transport vehicle. Assisting guests during transit, answering questions, and helping ensure a safe, respectful, and supportive environment. The Arrow Ambassador reports to the Shift Supervisor and plays a vital role in helping guests successfully connect to medical care, social services, housing resources, and employment opportunities.

What you’ll do:
Guest Transportation:
•Serve as an on-board ambassador on the Arrow vehicle, helping and guidance guests during transit.
•Follow an established route and schedule, ensuring timely pick-ups and drop-offs.
•Aid guests with disabilities or mobility challenges as needed.
Guest Engagement & Support:
•Greeting guests in a friendly and professional manner and provide guidance on available services.
•Ensure a calm and respectful environment during transport, intervening in conflicts when necessary.
•Maintain open communication with staff regarding guest concerns or special needs.
Safety & Compliance:
•Conduct pre-trip and post-trip inspections to ensure vehicle safety and report any maintenance issues.
•Follow all emergency procedures in case of accidents, breakdowns, or medical emergencies.
Administrative Duties:
•Maintain accurate records of trips and guest transport logs.
•Communicate with Shift Supervisors regarding route adjustments, guest issues, or program improvements.
•Assist in other transportation-related duties as needed.
Other Duties as Assigned:
•Support general operations of the Courtyard as directed by Shift Supervisors.
•Participate in staff meetings and required training sessions.

What’s the work environment:
•This role requires riding in a bus/van for extended periods and interacting with guests in various emotional and physical conditions.
•Must be able to assist guests in and out of the vehicle as needed.
•Work primarily takes place outdoors and inside a vehicle, with occasional exposure to extreme weather conditions.

What you’ll need to start:
•High school diploma or equivalent required.
•Experience in passenger transport, social services, or homeless services preferred.
•Strong interpersonal and communication skills.
•Ability to work with individuals from diverse backgrounds, including those experiencing homelessness.
•Knowledge of local resources and service providers is a plus.
•Must pass drug screening and background check in order to start employment with Novum Health.

What will make you stand out:
•Previous experience working in the community.

What do we offer?
•Competitive Salary
•Generous vacation policy, paid holidays, and paid sick time
•Medical Insurance, Dental Insurance, and Vision Insurance (Employee-paid)
•Optional supplemental Insurance Coverage
•Company paid access to Employee Assistance Programs (EAP)
•401k Retirement Savings Plan
•Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
•Preferred Auto, Home and Renter’s insurance through Allstate
•Employee Discounts through Corestream
•…and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location

Additional information:
•At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.
•We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.