Software: Operations & Reliability Lead at Truenorth Corporation – Guaynabo

Role Overview
We’re looking for an experienced Operations & Reliability Lead to strengthen our monitoring, security, automation, and cloud operations. This role drives reliability, resilience, and a security‑first posture across all systems and environments.
What You’ll Do

• Build and maintain application and infrastructure monitoring, dashboards, and automated alerts.
• Implement cloud and On Premise resource provisioning and enforce standardized configuration baselines.
• Manage backup, recovery, and resilience workflows with regular testing cycles.
• Conduct AI‑assisted performance testing, security audits, and penetration testing.
• Coordinate with NOC and SOC to support continuous monitoring and threat detection.
• Lead incident response, root‑cause analysis, and operational readiness activities.
• Implement cost optimization and resource governance across cloud environments.
• Automate operational tasks and integrate AI‑Ops capabilities.

What You Bring

• Strong experience with monitoring tools (New Relic, Datadog, Prometheus, Azure Monitor, etc.).
• Hands‑on expertise with cloud platforms, IaC, CI/CD, and configuration management.
• Solid understanding of security frameworks, threat detection, and compliance.
• Experience with backup/DR strategies and resilience best practices.
• Strong troubleshooting, documentation, and cross‑team collaboration skills.

Valuable Extras

• Cloud or security certifications (Azure/AWS Architect, Security+, CISSP, ITIL, SRE).
• Experience with AI‑Ops platforms or ML‑based operational tooling.
• Background in regulated industries.

• Bachelor's degree in Computer Science or related field.
• At least 2 years of experience working with systems.