Director of Project Operations at Elite Buys Homes LLC – York, Pennsylvania

Job Purpose

In support of ELITE’s mission, vision, and values, the Director of Project Operations serves as the leader of Elite’s Project Management Center of Excellence (CoE), delivering best-in-class project management discipline across all of Elite’s operating divisions. This role is responsible for defining, implementing, and continuously improving the shared project management processes, standards, and systems that enable every division to achieve or exceed its targets for operational velocity, budget adherence, and profitability.

Essential Duties and Responsibilities

• Operational Velocity & Portfolio Management: Leads the business transformation division, managing the entire construction project management cycle, focusing on cost management, quality and on time delivery to meet and surpass annual corporate goals.
• Budgeting and Earned Value Management (EVM): Plans, manages, and rigorously controls divisional and individual project budgets. Implements a system for continuous cost control and forecasting, ensuring all projects maintain the set minimum ROI through proactive variance management.
• Strategically drive business growth by maximizing project velocity within existing operational territories while simultaneously identifying, evaluating, and launching profitable expansion into new geographical markets.
• Cross-Divisional Accountability: Establishes and enforces accountability mechanisms for cross-functional work. Where divisional responsibilities intersect, ensures that roles, decision rights, and escalation paths are explicitly defined, documented, and followed
• Accountability and Quality Gates: Performs regular project audits and holds construction employees and independent contractors (GCs/trades) strictly accountable for adhering to the defined scope, schedule, and quality standards (aligned with Residential Construction).
• CoE Performance Reporting: Develops and reports on CoE-level metrics that reflect performance across all divisions served, providing executive leadership with a clear view of enterprise-wide project health.
• Collaborates with executive leadership and IT to integrate project management systems with financial reporting, ensuring real-time performance data is available for monthly Division reviews and Goal Deployment (X-Matrix) reviews.
• Plans and manages divisional budgets to meet/exceed targets.
• Effectively recruits, develops, and oversees employees (and independent contractors, to the extent allowed by law).
• Accountability and Quality Gates: Performs regular project audits and holds construction employees and independent contractors strictly accountable for adhering to defined scope, schedule, and quality standards.
• Leads the division in the execution of coordinated strategic plans, ensuring that the division meets or exceeds targets for all key performance indicators.
• Collaborates with executive leadership and IT to integrate project management systems with financial reporting, ensuring real-time performance data is available for monthly Division reviews and Goal Deployment (X-Matrix) reviews.
• Plans and manages divisional budgets to meet/exceed targets.
• Effectively recruits, develops, and oversees employees and independent contractors, to the extent allowed by law.
• Engages the team with regular training, development, and coaching opportunities, focusing on increasing engagement, productivity, quality, and customer satisfaction.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with the team; provides guidance and leadership to enable the team to achieve these goals and objectives.
• Holds employees and independent contractors accountable for meeting individual goals.
• Approves and manages employee time, schedules, and attendance.
• Provides constructive and timely performance evaluations.
• Engages the team with regular training, development, and coaching opportunities, focusing on increasing engagement, productivity, quality, and customer satisfaction.
• Conducts regular staff meetings to ensure goals and objectives are clearly communicated; provides guidance and leadership to enable the team to achieve these goals.
• Holds employees and independent contractors accountable for meeting individual goals.
• Ensures compliance with all applicable laws, regulations, and policies within each jurisdiction of operation.
• Maintains knowledge of emerging trends and opportunities.
• Manages and oversees special projects, as needed.
• Performs other related duties as assigned or needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience Requirements
• Bachelor’s of Science in Construction Management, Business, Project Management, or related field or equivalent experience.
• Minimum 7 years of progressive management experience in a high-volume residential renovation, construction, or real estate development environment.
• A demonstrable, quantifiable track record of successful project delivery, specifically meeting aggressive project timelines and maintaining strict budget adherence across multiple concurrent projects.
• Project Management Professional (PMP) or equivalent industry certification/advanced training (e.g., Lean Six Sigma Green Belt, CAPM) is highly preferred.
• Demonstrated experience operating in a shared services, center of excellence, or cross-functional leadership model — managing outcomes across teams the individual does not directly control.

Key Skills and Abilities

• Experience managing teams to meet identified individual and team goals.
• Strong interpersonal skills and ability to relate to people from all backgrounds.
• Self-motivation and a self-starting approach.
• Excellent judgment.
• Proficiency in time management and handling multiple tasks concurrently.
• Ability to motivate people and drive accountability for self and others.
• Exceptional proficiency with technology, including computers, iPhone, email, and Google applications.
• Financial acumen and ability to understand balance sheets and P&L reports.
• Demonstrated ability to generate new ideas, find solutions for problems, and adapt quickly as necessary.
• Demonstrated ability to lead through influence — building alignment and driving accountability with stakeholders who are not direct reports.
• Valid driver's license.

Qualities/Competencies

To perform the job successfully, an individual should demonstrate the following qualities/competencies:

• Mastery of Project Management
• Scheduling & Resource Optimization
• Fiscal Planning & Cost Control
• Critical Path Analysis
• Analytical & Data-Driven Decision Making
• Construction Expertise
• Strong & Inspirational Leadership
• Strategical and Tactical Alignment
• Team Leadership & Cohesiveness
• Integrity & Honesty
• Commitment to Excellence
• Accountability & Follow-Through
• Proactive Mindset
• Clear & Professional Communication
• Driving Accountability
• Strategic Goal Setting
• Strategic Vision
• Professional Ambition
• Persuasive Communication

Overview and Reporting Structure

• Reports to: Chief Operating Officer
• Internal Reports: Operations Coordinator, Project Managers, Superintendents
• External Reports: Contractors
• FLSA Status: Salary, exempt
• Hours: 8:00am - 5:00pm, additional hours as needed

Working conditions

The worker is subject to both indoor and outdoor environmental conditions. The worker may be subject to extreme cold: temperatures typically below 32 degrees for periods of more than one hour. The worker may be subject to extreme heat: temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity. The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level. The worker may be subject to hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The worker is subject to one or more of the following atmospheric conditions that affect the respiratory system of the skin: fumes, odors, dusts, mists, gasses or poor ventilation. The worker is at times required to wear a respirator.

Physical demands

While performing the duties of this Job, the employee is regularly required to stand and sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, talk, hear, climb, balance, stoop, kneel, crouch, reach, push, pull, and grasp. The employee must regularly lift and /or move up to 25 pounds, occasionally lift and/or move up to 50 pounds. Visual acuity is required for preparing and analyzing data and figures, transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; performing mechanical or skills trade tasks; and/or assembly or fabrication of parts at distances close to the eyes; and assessment of the assigned work’s accuracy, thoroughness, and neatness upon completion.