RN - Nurse Advice Call Center in Malden, Massachusetts at Cambridge Health Alliance

Location: Commerce Place
Category: Registered Nurse

Department: Nurse Advice
Job Type: Full Time
Union Name: MNA Everett

Length Of Shift(s) In Hours: 8-10

Shift Start + End Times: Various

Hours/Week: 40

Weekend Requirements: Possible

Holiday Requirements: Possible

On Call Requirements: Possible

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Job Summary: Under the supervision of the Nurse Manager, the Remote Nurse Advice RN is responsible for telephonic and electronic patient portal messages for triaging symptom-based patient concerns. The Nurse assesses the patient’s needs, clinical symptoms, follows evidence based protocols embedded in the EMR and gives appropriate clinical advice. The Nurse will schedule appointments to meet patient needs with primary providers, specialists, and community resources as appropriate. The Nurse provides education and counseling to patients regarding a variety of health-related topics for patients of all ages including prenatal patients and documents in Epic EMR, as appropriate.

This position is primarily remote. There will be a period of on-site training required.

Qualifications:
Education/Training: A graduate of an accredited school of nursing. BSN Preferred.
Licensure: Current or conditional MA RN Licensure required.
Work Experience: Requires 2 years of current primary care telephone triage experience. Family medicine experience preferred.
Linguistic Capabilities: Ability to speak a second language preferred.