Healthcare Support Specialist I in Waterbury, Vermont at ATA Services, Inc.

ATA Services, Inc is in search of qualified candidates for the position of Healthcare Support Specialist at the Agency of Human Services with the Department of Vermont Health Access. The Vermont Healthcare Support Specialist I (VHSSI) determines applicant eligibility for Vermont's health care programs including Medicaid, Dr. Dynasaur, Healthy Vermonters, VPHARM, and Vermont Health Connect. The VHSSI reviews and enters applications for Vermont's health care programs to determine eligibility and complete enrollment and plan selection and processes changes with extreme attention to detail to ensure accurate processing. The VHSI regularly processes work in each of the health care programs/subprograms. The majority of VHSSI work is processed off-line with customer outreach completed as needed.

The Healthcare Services Specialist I role has the following responsibilities:

• Researching and resolving discrepancies in healthcare profiles.

• Reviews and enters applications and life changes with accurate eligibility.

• Can work multiple work buckets.

• Subsidy, Coverage Dates and Eligibility Discrepancies.

• Reconciliation of the different systems to ensure all data aligns with the health exchange and our carrier partners.

• Provides excellent customer service

Preferred Qualifications:

Experience with the following: Microsoft word, SharePoint, strong written communication skills.

Ability to follow complex job aids and instructions.

Ability to navigate multiple programs and or interfaces at the same time.

Understanding and the ability to explain policies/procedures or rules/regulations

Hours per week: 40 hours per week

Daily hours/schedule: anytime between 8-4:30

Remote or in-person requirements: Hybrid once per month in the office

Location: Waterbury VT, 05676

Assignment Length: at least 18 months

Payrate: $23.76/hour

ATA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.